Summary
Overview
Work History
Education
Skills
Freelance Projects
Certification
Timeline
Generic

Jacob Thompson

Collierville,TN

Summary

Skilled Technical Support Engineer successful at using judgment and advanced technical acumen to make positive impact on network and end-user systems. Forward-thinking and resourceful professional with diligent mindset and disciplined approach.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Onsite Support Engineer

Wired Technology Partners
06.2024 - Current
  • Managed 8 different site locations as the sole onsite engineer
  • Configured network settings to optimize connectivity and enhance system performance.
  • Installed software applications and updates to ensure seamless operation across systems.
  • Troubleshot hardware issues to restore functionality and improve user productivity.
  • Created technical documentation to provide clear guidelines for system use and troubleshooting.
  • Performed routine system maintenance to ensure optimal performance and prevent downtime.
  • Delivered user support services to resolve technical issues and enhance user satisfaction.

Assistant Store Manager

Pool Sharks LLC
02.2024 - 06.2024

Tested and Ensured Proper Water Chemistry

Assisted in Pool Robotic Repair

Conducted Sales and Assisted in Local Marketing

Regularly Conducted Inventory Management

Commercial Delivery Driver

AutoZone
05.2022 - 06.2023

Delivered Auto Parts to AutoZones Commercial Customers

Assisted Commercial Sales Manager in Commercial Sales

Assisted in ensuring freight was handled properly

Assisted CSM in Local Parts Logistics and Driver Dispatching

Uploader

UT Martin Football Operations
07.2019 - 03.2020
  • Collected Footage Filmed at Each Practice and Game with 4 Different Cameras
  • Uploaded, Compiled Together Shots of the Same Activity, and Labeled Footage
  • Distributed Uploaded Footage to Proper Destinations Through the Shared Network.
  • Directed Camera Operators to Follow Certain Activities

Education

Bachelor's Degree - Business Information Technology

University of Memphis
Memphis, TN
05-2024

Associates Degree - Management Information Systems

University of Tennessee at Martin
Martin, TN
05-2021

Skills

  • Computer Hardware
  • Computer Software Troubleshooting
  • Java Programming
  • Python Programming
  • HTML and CSS
  • SQL Programming
  • Microsoft Office
  • Windows Operating System
  • Mac OS
  • Linux Operating Systems

Freelance Projects

Video Coordinator for Fullerton, CA Esports Event 1134 S Harbor Blvd, Fullerton, CA 92832

  • Coordinated All Live Videography at an Esports Event Known as LocalHost Fullerton 2022. 


Technical Director for Dreamhack Atlanta Esports Event 285 Andrew Young International Blvd NW, Atlanta, GA 30313

  • Directed Technological Use for Production Purposes at Dreamhack Atlanta 2022

Certification

172 Hours of Instruction in Information Technology Tennessee College of Applied Technology May 2019


Timeline

Onsite Support Engineer

Wired Technology Partners
06.2024 - Current

Assistant Store Manager

Pool Sharks LLC
02.2024 - 06.2024

Commercial Delivery Driver

AutoZone
05.2022 - 06.2023

Uploader

UT Martin Football Operations
07.2019 - 03.2020

Bachelor's Degree - Business Information Technology

University of Memphis

Associates Degree - Management Information Systems

University of Tennessee at Martin
Jacob Thompson