Jacob Thomson
Gladstone,OR
Summary
Accomplished sales associate with extensive experience in various industries. Proven ability to drive customer satisfaction and loyalty through effective communication and problem-solving skills. Consistently exceeded sales targets by employing innovative strategies and fostering strong relationships. Looking forward to applying this experience to contribute to the growth and success of a forward-thinking organization.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Insurance Agent
Agility Health group
Gladstone, OREGON
05.2025 - Current
- Provided expert advice on policy options and coverage limits, ensuring clients were well-informed and satisfied with their choices.
- Monitored industry regulations and compliance standards to ensure all practices met legal requirements, minimizing risk exposure.
Insurance Agent
Complete Health Advisors
Gladstone, OREGON
01.2023 - 05.2025
- Delivered informative presentations on various insurance products to potential clients, increasing engagement and conversion rates.
- Stayed updated on industry trends and regulations to provide accurate advice and maintain compliance with standards.
- Participated in professional development workshops to enhance sales techniques and industry knowledge.
- Assisted clients in understanding policy terms and conditions, ensuring transparency and informed decision-making.
- Responded promptly to client requests via phone and email, maintaining a high standard of service.
Used Appliance Sales Manager
Standard T.V. & Appliance
Portland, OREGON
11.2011 - 10.2022
- Developed and executed sales strategies that increased monthly revenue by 15% through effective inventory management and targeted marketing campaigns
- Oversaw daily operations of the sales floor, ensuring a high level of customer satisfaction and a seamless shopping experience.
- Analyzed market trends and competitor pricing to adjust product offerings, leading to a 10% growth in market share within the local area.
- Established relationships with suppliers to secure high-quality used appliances at competitive prices, improving overall profit margins.
Stay at Home Dad
N/A
Milwaukie, OREGON
02.2009 - 11.2011
- Developed and implemented educational activities that promoted learning and development in children.
- Coordinated schedules for various family activities, optimizing time management for appointments and engagements.
- Utilized organizational skills to manage budgets, grocery shopping, and meal planning effectively.
- Promoted healthy living by preparing nutritious meals and encouraging physical activities.
Independent Agent
Aflac
Portland, OREGON
06.2008 - 02.2009
- Developed and maintained strong relationships with clients to understand their needs and provide tailored insurance solutions.
- Provided ongoing education to clients regarding policy options and coverage details to ensure informed decision-making.
- Participated in networking events to build professional connections and promote services within the community.
- Provided personalized risk assessments for clients to help them understand their insurance needs.
Salesperson
Standard T.V. and Appliance
Portland, OREGON
07.2004 - 04.2008
- Developed and delivered product presentations that effectively showcased features and benefits, resulting in higher customer engagement and satisfaction.
- Selling appliances, electronics and mattresses. Inputting sales using GERS system, telephone sales, ongoing training from manufacturers.
- Maintained up-to-date knowledge of industry trends and competitor activities to adapt sales strategies and gain a competitive edge.
- Negotiated contracts and closed sales deals, consistently exceeding monthly targets and contributing to overall company growth.
- Engaged in cross-selling and upselling techniques, substantially increasing average transaction values and customer lifetime value.
- Coordinated with the logistics team to ensure timely delivery of products, enhancing customer satisfaction and repeat business opportunities.
- Fostered long-term relationships with clients, contributing to a loyal customer base and sustained revenue generation.
- Adapted sales techniques to suit diverse customer personalities, improving engagement and overall sales effectiveness.
Delivery Driver
Standard T.V. and Appliance
Portland, OREGON
01.1998 - 07.2004
- Executed timely deliveries across various routes, ensuring adherence to schedules and customer commitments.
- Managed vehicle maintenance and safety checks to uphold operational efficiency and compliance with transportation regulations.
- Provided exceptional customer service by effectively communicating with clients and resolving delivery issues promptly.
- Demonstrated ability to navigate diverse geographic areas, adapting to changing traffic conditions and ensuring timely deliveries.
- Implemented best practices for package handling, ensuring the safe transport of goods and minimizing damage.
- Trained new drivers on company policies and delivery procedures, fostering a culture of safety and efficiency.
- Developed strong relationships with repeat customers, resulting in increased customer satisfaction and loyalty.
- Adhered to all safety regulations and company policies while operating delivery vehicles to ensure a safe work environment.
- Monitored and reported vehicle performance issues to management, contributing to proactive maintenance and repair strategies.
- Completed deliveries in a variety of weather conditions, demonstrating reliability and commitment to service.
- Provided feedback to management on delivery processes, contributing to continuous improvement initiatives.
Movie Theater Worker
Regal Cinema
Oregon City, OREGON
01.1998 - 12.1998
- Ensured exceptional customer service by engaging with patrons and addressing inquiries effectively.
- Maintained cleanliness and organization of the lobby and concession areas to enhance the guest experience.
- Assisted in the setup and breakdown of special events and screenings, ensuring all technical requirements were met.
- Engaged with customers during their visits, providing recommendations and information about upcoming shows.
Merchandiser/Supervisor/Delivery
Portland Bottling Company
Portland, OR
06.1995 - 12.1997
- Trained and mentored team members on best practices for merchandising and customer engagement, improving overall staff performance.
- Managed daily operations to ensure compliance with company policies and procedures, fostering a productive work environment.
- Provided exceptional customer service to enhance brand loyalty and repeat business.
- Resolved customer complaints and inquiries in a timely manner, contributing to a positive shopping experience.
- Implemented a feedback loop with store staff to continuously improve merchandising practices based on real-world insights.
- Executed stock audits to ensure accurate inventory levels and minimize shrinkage.
- Developed and implemented visual merchandising strategies to enhance product presentation and attract customer attention.
- Coordinated delivery schedules and logistics to ensure timely product distribution to retail outlets.
- Maintained strong relationships with suppliers to negotiate favorable terms and ensure high-quality product offerings.
- Monitored competitor activities and market trends to identify opportunities for product differentiation.
- Created engaging product displays that increased customer interaction and boosted sales per square foot.
Education
High School Diploma -
Oregon City High School
Oregon City, OR01.1991
Skills
- Customer relationship management
- Needs assessment
- Professional networking
- Time management
- Problem solving
- Team collaboration
- Customer service
- Health insurance
- Client needs analysis
- Upselling
- Cold calling
- Licensed insurance agent
- Client relations
- Negotiation
- Customer follow-up
- Goal setting
- Continuous improvement
- Product knowledge
- Sales techniques
- Quotes and sales
- Client account management
- New client acquisition
References
- Keith, Figueroa, Sales , 503-522-1927
- Teresa, Mortier, Loss Prevention Supervisor (retired), 503-656-1147
- Joe, Pittman, 503-317-8158
Certification
- Oregon insurance License
Affiliations
- Camping
- Hiking
- SUP paddle boarding
- raising bunnies
- Wing Chun.
Timeline
Insurance Agent
Agility Health group
05.2025 - Current
Insurance Agent
Complete Health Advisors
01.2023 - 05.2025
Used Appliance Sales Manager
Standard T.V. & Appliance
11.2011 - 10.2022
Stay at Home Dad
N/A
02.2009 - 11.2011
Independent Agent
Aflac
06.2008 - 02.2009
Salesperson
Standard T.V. and Appliance
07.2004 - 04.2008
Delivery Driver
Standard T.V. and Appliance
01.1998 - 07.2004
Movie Theater Worker
Regal Cinema
01.1998 - 12.1998
Merchandiser/Supervisor/Delivery
Portland Bottling Company
06.1995 - 12.1997
High School Diploma -
Oregon City High School
Similar Profiles
Salman MemonSalman Memon
Senior Finance Executive at Shipa delivery (Agility group)Senior Finance Executive at Shipa delivery (Agility group)
Suhani KhandelwalSuhani Khandelwal
Administrative Assistant at Agility Law GroupAdministrative Assistant at Agility Law Group
Jeniel CoombsJeniel Coombs
Scrum Master at Prime Agility GroupScrum Master at Prime Agility Group
Gregory FreemontGregory Freemont
Vehicle Condition Inspector at Floorplan XpressVehicle Condition Inspector at Floorplan Xpress
Yuvia MayorgaYuvia Mayorga
Cafe Yumm Crew Member at Cafe Yumm!Cafe Yumm Crew Member at Cafe Yumm!