Jacob Thornburg
Muncie,IN
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Eager to shift and utilize skills in management and technical operations for a workforce driven by a quality standard or regulatory compliance.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Maintenance Technician
MUNCIE PUBLIC LIBRARY
Muncie, IN
02.2023 - 03.2024
- Responsible for the cleanliness of all the interior/exterior of the library
- Maintaining the exterior of building (snow removal, mowing, parking lot light bulbs), assist in plumbing and a HVAC services.
- Drive and maintain library vehicles for daily transport.
- Maintained accurate records of all maintenance activities performed.
- Ensured proper functioning of facility's HVAC system by performing regular maintenance checks.
- Inspected grounds and buildings to identify, minimize and correct hazardous property conditions or liability concerns.
- Read and interpreted equipment and work orders to properly perform required maintenance services.
- Collaborated with building managers to assess ongoing needs and plan preventive maintenance schedules.
Sales and Tech Specialist
Ubreakifix (Asurion Tech Repair and Solutions)
Muncie, IN
09.2022 - 01.2023
- Provided technical support for customers in resolving complex issues.
- Assisted in developing strategies to increase customer satisfaction levels.
- Collaborated with marketing teams to develop promotional campaigns.
- Participated in ongoing training and compliance activities.
- Leveraged specialized knowledge to act as subject matter expert within organization.
Sales Lead
Xfinity
Muncie, IN
09.2018 - 10.2021
- Provide extraordinary customer service including conflict resolution.
- Maintained relationships with existing clients by providing product updates and information.
- Resolved customer complaints in an efficient manner while maintaining quality standards.
- Provided training sessions for new employees on sales techniques, procedures.
- Identified opportunities to improve processes related to the sale of products or services.
- Managed cash register operations using internal system and processed sales and returns.
Department Supervisor
WalMart
Anderson, IN
05.2016 - 02.2018
- Coached and trained new staff members, providing guidance on department policies and procedures.
- Ensured compliance with all safety regulations in the workplace.
- Implemented cost-saving initiatives throughout the Department while maintaining high standards of quality assurance.
- Collaborated with other departments to ensure smooth flow of operations across multiple teams.
- Modeled supportive leadership qualities, motivating staff to achieve department goals and promote staff participation and team building.
- Organized and tracked shipments, ensuring accuracy of delivery information.
- Verified and inspected items to be shipped for conformance to specifications.
Retail Sales Associate
At&t
Anderson, IN
05.2014 - 04.2016
- Creating an extraordinary customer experience, responsible for selling products and services related to At&t.
- Assisted customers with finding the right product for their needs.
- Used product knowledge to suggest items to match client needs.
Department Supervisor
Toys R Us
Muncie, IN
08.2007 - 05.2014
- Developed and implemented departmental policies and procedures.
- Monitored department operations to ensure productivity standards were met.
- Analyzed data to identify areas of improvement within the department.
- Managed inventory levels of supplies required for daily operations.
- Delegated tasks appropriate to individual employees to provide development opportunities.
- Maintained detailed and accurate accounting records by overseeing documentation of sales, purchases and requisitions.
Education
Certification - Pharmaceutical Good Manufacturing Practices (GMP)
Jose Eduardo Perusquia Garcia
01-2024
Certification - Pharmaceutical Quality Assurance
SG Pharma Trainings
01-2024
High School Diploma -
Muncie Southside High School
01-2007
Skills
- Planograms
- Merchandising
- Time management
- Documentation
- Supply Management
- Project Management
- Cross-Functional Teamwork
- Quality Standards Determination
- Regulatory Compliance
- Work Planning and Prioritization
- Quality assurance experience
- Attention to Detail
- Operation Monitoring
- Quality Systems
- Six Sigma methodology
- Document Control
- Operations Management
- Building Maintenance
Certification
- Pharmaceutical Good Manufacturing Practices Professional Development Certification 2024
- Pharmaceutical Quality Assurance Professional Development Certification 2024
Timeline
Maintenance Technician
MUNCIE PUBLIC LIBRARY
02.2023 - 03.2024
Sales and Tech Specialist
Ubreakifix (Asurion Tech Repair and Solutions)
09.2022 - 01.2023
Sales Lead
Xfinity
09.2018 - 10.2021
Department Supervisor
WalMart
05.2016 - 02.2018
Retail Sales Associate
At&t
05.2014 - 04.2016
Department Supervisor
Toys R Us
08.2007 - 05.2014
Certification - Pharmaceutical Good Manufacturing Practices (GMP)
Jose Eduardo Perusquia Garcia
Certification - Pharmaceutical Quality Assurance
SG Pharma Trainings
High School Diploma -
Muncie Southside High School