Jacob Thornell
Forney,TX
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.
Overview
10
10
years of professional experience
Work History
Level 3 Officer
Digbys Protection Group
09.2022 - Current
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
Beverage And Concession Tech
Sharrock And Co.
09.2021 - 09.2022
- Enhanced customer satisfaction by ensuring timely and accurate beverage installations and repairs.
- Conducted thorough diagnostic testing on malfunctioning equipment to rapidly identify the root cause of problems.
- Optimized beverage dispensing systems by performing regular maintenance and quality checks.
- Installed and serviced commercial beverage equipment and operated forklift, pallet jack and other warehouse equipment.
Record Center Specialist
Iron Mountain
03.2021 - 09.2021
- Provided excellent customer service by promptly fulfilling all records requests within specified timeframes.
- Ensured compliance with state and federal regulations regarding record storage, destruction, and access protocols.
- Improved customer satisfaction rates by providing timely responses to record requests.
- Collaborated with team members to develop strategies for improving overall Record Center productivity.
Dasher
Door Dash
05.2020 - 03.2021
- Improved customer satisfaction by providing timely and accurate deliveries.
- Managed multiple orders simultaneously, prioritizing tasks to ensure efficiency.
- Utilized GPS navigation tools effectively to minimize travel duration while maximizing delivery capacity.
- Enhanced communication with customers through proactive updates on order status.
Sales Associate
CYA Guns And Ammo
07.2018 - 05.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
Server
Enos Pizza Tavern
09.2017 - 04.2018
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
Sales Associate
Vans Shoes
10.2014 - 02.2017
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
Education
High School Diploma -
Texas Tech University
Lubbock, TXSkills
- Innovation and Creativity
- Exceptional customer service
- Hospitality service expertise
- Customer Relations
- Membership Sales
- Customer Service
- Teamwork and Collaboration
Timeline
Level 3 Officer
Digbys Protection Group
09.2022 - Current
Beverage And Concession Tech
Sharrock And Co.
09.2021 - 09.2022
Record Center Specialist
Iron Mountain
03.2021 - 09.2021
Dasher
Door Dash
05.2020 - 03.2021
Sales Associate
CYA Guns And Ammo
07.2018 - 05.2020
Server
Enos Pizza Tavern
09.2017 - 04.2018
Sales Associate
Vans Shoes
10.2014 - 02.2017
High School Diploma -
Texas Tech University