Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jacob Thornton

Long Beach,CA

Summary

Skilled worker committed to outstanding experiences and customer satisfaction. Always maintains highly professional and polished attitude and appearance to match tone for event. Team-oriented and customer-centered Server with passion for food service industry. Works well in large teams or in small groups for private events. Offers positive and professional communication skills. Understands importance of delivering food quickly, getting orders correct and quickly handling problems. Energetic and upbeat with flexible schedule. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

12
12
years of professional experience

Work History

Banquet Server

Patina Restaurant Group Accounting
Los Angeles, CA
08.2015 - Current
  • Cleared away used plates and utensils following end of meal service.
  • Cleaned and sterilized dinnerware, equipment and facilities to maintain hygienic environment.
  • Greeted guests upon arrival and provided assistance throughout the event.
  • Followed proper sanitation guidelines when handling food items.
  • Assisted in the setup and breakdown of banquet tables, chairs, linens, and other equipment.
  • Replenished buffet lines with fresh foods as needed.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Stocked service stations with ice, napkins and straws.
  • Greeted arriving guests and escorted each to assigned tables, took drink orders and answered questions about events.
  • Answered questions regarding menu items and assisted guests in making selections.
  • Provided prompt, friendly service to all guests during banquets or catered events.
  • Addressed food complaints with kitchen staff and promptly served replacement menu items.
  • Asked customers about meals to assess satisfaction and collect vital feedback.
  • Provided exceptional service to high volume of daily customers.
  • Transported dirty dishes from dining areas to kitchen for cleaning after each course was finished.
  • Carried appetizer and drink trays around events and maneuvered around guests and furniture without spilling.
  • Upheld exceptional food, beverage and service standards to surpass customer expectations.
  • Walked among tables and refilled water and beverage glasses or took orders for more drinks and food.
  • Carried trays of food items from kitchen to dining areas.
  • Shared thorough knowledge of menu items and cooking methods with customers.
  • Resolved guest complaints to maintain complete customer satisfaction.
  • Adhered to sanitation and safety policies, protecting establishment, and patrons.
  • Maintained cleanliness of work area throughout shift including tables, chairs and floors.
  • Assisted with closing duties such as restocking supplies, wiping down surfaces.
  • Set up stations for serving meals according to established guidelines.
  • Communicated with chefs regarding any special requests from guests.
  • Engaged pleasantly with patrons and delivered information on beverage specials to encourage positive dining experience.
  • Served beverages and appetizers to guests in an efficient manner.
  • Removed and replaced dirty dishes and utensils to maintain table settings.
  • Participated in ongoing training to enhance job skills and knowledge.
  • Ensured that all dishes were served at the correct temperature.
  • Prepared for busy periods by restocking stations and maintaining clean work areas.
  • Filled trays with food, utensils, napkins and condiments to provide diners with meals and accessories.
  • Presented meal options to help patrons select food and beverages.
  • Changed table settings between courses as necessary.
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
  • Provided refills on drinks as requested by customers.
  • Collected dishes promptly after each course, cleared crumbs and glassware and maintained customer satisfaction.
  • Educated guests on meals during by answering questions and bringing special orders.
  • Collaborated with kitchen staff to deliver food smoothly, adapting service based on customer requests and kitchen readiness.
  • Removed trays and stacked dishes for return to kitchen after finished meals.
  • Checked guest satisfaction levels throughout the event ensuring their needs were met promptly and courteously.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Delivered products to customer locations on time.
  • Completed day-to-day duties accurately and efficiently.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Identified needs of customers promptly and efficiently.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Understood and followed oral and written directions.

Associate

Lamont Thornton Construction
Long Beach, CA
09.2011 - Current
  • Understood how to operate and maintain job site equipment safely and for maximum productivity.
  • Coordinated with other workers onsite to ensure efficient completion of tasks.
  • Monitored progress of construction activities making sure deadlines were met.
  • Loaded materials and tools into vehicles and unloaded upon arrival at jobsites.
  • Dug ditches or trenches, backfilled excavations or compacted and leveled earth to grade specifications.
  • Notified supervisors of faulty operations and defective materials to improve production.
  • Addressed and resolved on-site problems to keep teams on-task and avoid development of larger concerns.
  • Met company and OSHA safety guidelines for work site operations to minimize worker risk.
  • Sustained safety protocols to maintain secure, proper handling of equipment and materials.
  • Utilized power tools such as saws, drills and sanders when necessary on projects.
  • Ensured compliance with local codes regarding building regulations.
  • Performed demanding physical work over extended periods and modeled positive attitude.
  • Transported materials from one site location to another using trucks or trailers.
  • Used picks and shovels to dig, spread and level dirt and gravel.
  • Used wheelbarrow to move debris and material to designated areas on jobsite.
  • Positioned, aligned or sealed concrete wall sections or pipes.
  • Cleaned job sites daily removing debris, dirt and hazardous materials safely.
  • Lifted heavy objects into place with cranes or hoists.
  • Performed various carpentry tasks such as constructing walls, installing doors, windows and siding.
  • Provided assistance to supervisors when needed completing additional duties as assigned.
  • Measured distances accurately using tape measures or laser measuring devices.
  • Displayed high standards for quality workmanship and routinely double-checked work.
  • Assisted in the preparation of construction sites by clearing debris, leveling ground and erecting scaffolding.
  • Mixed concrete, mortar and other materials to prepare building material.
  • Collected and removed debris from work sites to maintain team productivity and minimize safety hazards.
  • Loaded or unloaded building materials to distribute machinery or tools.
  • Demonstrated best safety practices working at heights and lifting various objects.
  • Used trowels and floats to smooth and finish freshly poured cement or concrete.
  • Adhered strictly to safety protocols while working at heights or around hazardous materials.
  • Maintained clean, safe working environment by removing debris from job site prior to shift completion.
  • Installed structures or fixtures using hand or power tools per plan drawings.
  • Completed carpentry work and installed crown molding and wood flooring to meet customer preferences.
  • Gained independent working skills and guided and mentored less experienced team members.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Understood and followed oral and written directions.
  • Achieved cost-savings by developing functional solutions to problems.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Daycare Worker

Bea's Family Daycare
Long Beach, CA
09.2011 - Current
  • Developed age-appropriate curriculums to meet the individual needs of each child.
  • Communicated daily with children's parents or guardians about daily activities, behaviors and related issues.
  • Encouraged positive behavior by providing praise and reinforcement of desired behaviors.
  • Instructed children on good sanitary habits when washing hands, using bathroom or eating.
  • Taught children how to complete basic crafts such as paintings, drawings and decorations.
  • Enforced all health and safety standards set forth by state regulations for daycare facilities.
  • Instructed young children in basic educational concepts such as numbers, shapes, colors, letters.
  • Sanitized toys and tables to maintain clean, safe environment.
  • Monitored children's play activities to ensure safety.
  • Provided support during nap times by reading stories or performing other calming activities with the children.
  • Observed and monitored children's play activities.
  • Observed behavioral issues to alert parents or guardians.
  • Dressed children and changed diapers.
  • Maintained organized and clean classroom and play areas.
  • Planned and implemented engaging activities to encourage creativity and expression.
  • Communicated regularly with parents regarding their child's progress or concerns.
  • Managed administrative program tasks such as taking attendance, updating logs and tracking supplies.
  • Engaged children in creative play activities such as art projects, music time, story time.
  • Introduced learning activities and imaginative play to teach children to explore.
  • Prepared meals, snacks and refreshments for children according to dietary needs and restrictions.
  • Developed and enforced positive strategies to encourage good behavior.
  • Cared for children of various ages and assisted with feeding, dressing and daily activities.
  • Instilled discipline and maintained order with children by using simple and commanding directives.
  • Enforced rules to teach good manners and maintain safe environment.
  • Instructed children in eating, resting and restroom habits.
  • Assisted children in development of social, communication and problem-solving skills.
  • Organized and planned age-appropriate reading, crafts and music lessons.
  • Assisted in potty training and diapering children as needed.
  • Provided snacks and meals in accordance with dietary guidelines.
  • Used positive reinforcement and behavior modeling to instill discipline in children.
  • Balanced schedules to promote optimal rest, play and educational periods.
  • Established good relationships with families through open communication about their child's progress.
  • Implemented positive discipline techniques when necessary while maintaining a respectful attitude towards students.
  • Cared for children in institutional settings.
  • Maintained safe play environment.
  • Organized and maintained a safe, clean, and developmentally appropriate environment for children.
  • Planned and completed group projects, working smoothly with others.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Recognized by management for providing exceptional customer service.
  • Completed day-to-day duties accurately and efficiently.

Banquet Captain/Banquet Server/ Line Cook

Runway Two-Five Corporation
Long Beach, CA
10.2017 - 01.2023
  • Supervised food preparation, delivery, and quality to ensure satisfaction.
  • Inspected banquet areas before each event to ensure they met standards of cleanliness.
  • Provided guidance and direction to banquet staff regarding setup, meal service, clean-up.
  • Stocked service stations with ice, napkins and straws.
  • Resolved guest complaints to maintain complete customer satisfaction.
  • Collaborated closely with catering managers on upcoming events and their needs.
  • Cleaned and sterilized dinnerware, equipment and facilities to maintain hygienic environment.
  • Developed highly effective wait staff and kitchen personnel through continuous mentoring and consistent training sessions.
  • Orchestrated breakdown of rooms and cleanup to return event spaces to original order.
  • Resolved customer complaints promptly while maintaining a professional demeanor.
  • Removed trays and stacked dishes for return to kitchen after finished meals.
  • Portioned, plated and garnished menu items to meet company standards.
  • Trained new employees on proper sanitation practices, customer service etiquette.
  • Addressed food complaints with kitchen staff and promptly served replacement menu items.
  • Coordinated with employees to arrange tables, chairs and other equipment needed for functions.
  • Ensured compliance with alcohol policies by monitoring consumption at events.
  • Followed safety procedures when handling hazardous materials such as cleaning chemicals.
  • Communicated with external vendors such as florists and musicians to plan details and guide from beginning to end of event.
  • Conducted pre-shift meetings with staff to review daily events, tasks, and expectations.
  • Organized and laid out buffet equipment, food displays, and other items.
  • Organized banquet staff to ensure efficient service of guests.
  • Upheld exceptional food, beverage and service standards to surpass customer expectations.
  • Reviewed banquet event orders to determine room layouts and schedule staff.
  • Stocked server areas with supplies before, during and after shifts.
  • Assisted in setting up banquet tables, chairs, and linens for events.
  • Maintained inventory of banquet equipment such as china, flatware, glassware.
  • Supervised the set-up of buffets, ensuring quality presentation of all dishes.
  • Maintained operations in full compliance with alcohol service standards and legal requirements to prevent incidents of overserving or underage drinking.
  • Asked customers about meals to assess satisfaction and collect vital feedback.
  • Inspected completed meals against individual orders to verify accuracy.
  • Ensured adherence to health codes and regulations during food preparation and service.
  • Planned and completed group projects, working smoothly with others.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Understood and followed oral and written directions.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Recognized by management for providing exceptional customer service.
  • Identified needs of customers promptly and efficiently.
  • Delivered products to customer locations on time.

Model/Sales Associate

Abercrombie & Fitch
Long Beach, CA
11.2013 - 01.2014
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Greeted customers and provided exceptional customer service.
  • Assisted customers with product selection, sizing and styling.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Greeted customers to determine wants or needs.
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Attended weekly team meetings to review performance goals and objectives.
  • Recommended, selected and located merchandise based on customer desires.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Described merchandise and explained use, operation and care.
  • Cleaned shelves, counters and tables to maintain organized store.
  • Handled customer complaints in a professional manner.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Understood and followed oral and written directions.

Education

High School Diploma -

Will J Reid High School
Long Beach, CA
06-2012

Some College (No Degree) - Behavioral And Social Sciences

Long Beach City College
Long Beach, CA

Skills

  • Guest Relations
  • Customer Service
  • Table Bussing
  • Food Handling
  • Food Running
  • Menu Memorization
  • Room Teardown
  • Guest Needs Analysis
  • Food Service
  • Ordering Procedures
  • Guest Relations Management
  • Table Setting Arrangements
  • POS
  • Floral Arrangements
  • Bussing and Table Resets
  • Personal Appearance Standards
  • Running Orders
  • Menu Presentation
  • Team Collaboration
  • Food Safety Understanding
  • Time Management
  • Item Promotion
  • Clear Communication
  • Physically Coordinated
  • Food Transportation
  • Proper Equipment Storage
  • Dining Customer Service
  • Buffet Setup and Takedown
  • Banquet Hall Set up
  • Menu Knowledge
  • Safe Food Handling
  • Beverage Preparation
  • Wine Recommendations
  • Service Prioritization
  • Speech Clarity
  • Special Dietary Requirements
  • Liquor, Wine, and Food Service
  • Quality Control
  • Food Inspection
  • Punctual and Reliable
  • Effective Customer Upselling
  • Table Arrangements
  • Quality Assurance
  • Cash Handling
  • POS Operation
  • Regulatory Compliance
  • Customer Order Management
  • High-Volume Dining
  • Tableside Service
  • Silverware Polishing
  • Banquet Coordination
  • Dish Preparation
  • Order Accuracy
  • Fine Dining Service
  • Station Setup and Restocking
  • Speech Recognition
  • Food Handlers License and Alcohol Servers Certification
  • Food Handling and Sanitation
  • Issue Resolution
  • Supply and Inventory Management
  • Waste Control
  • Food Station Setup
  • Event Setup
  • Point of Sale (POS) System Operations
  • Performance Improvement
  • Sales Techniques
  • Menu Explanation

Timeline

Banquet Captain/Banquet Server/ Line Cook

Runway Two-Five Corporation
10.2017 - 01.2023

Banquet Server

Patina Restaurant Group Accounting
08.2015 - Current

Model/Sales Associate

Abercrombie & Fitch
11.2013 - 01.2014

Associate

Lamont Thornton Construction
09.2011 - Current

Daycare Worker

Bea's Family Daycare
09.2011 - Current

High School Diploma -

Will J Reid High School

Some College (No Degree) - Behavioral And Social Sciences

Long Beach City College

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Jacob Thornton