Jacob Thrash

• Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
• Answered customer questions about hours, seating, and menu information.
• Took reservations and answered customer questions, and informed of accurate wait times.
• Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
• Contributed to team success through effective communication and cooperation with coworkers and management.
• Assisted servers with food delivery during peak hours to ensure timely service for all guests.
• Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
• Monitored seating area and checked restrooms regularly to keep spotless.
• Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
• Ensured smooth operations during shift changes by communicating relevant information between incoming and outgoing staff members.
• Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.

Worked a hand full of positions at Chuck E. Cheese

• Greeted guest at the door (Was in charge of managing guest in and out of the store)
• Greeted customers entering store and responded promptly to customer needs.
• Provided support during peak periods, effectively managing workload to avoid dropped calls or missed opportunities.
• Contributed to team success through effective communication and cooperation with coworkers and management.
• Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
• Monitored seating area and checked restrooms regularly to keep spotless.
• Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.