Hi, I’m
B Jacob Tokich
Arden
Summary
Dynamic professional with a diverse skill set in marketing, customer service, leadership, and training. Known for providing excellent customer service, handling high-stress situations effectively, and supporting team members with forward-thinking leadership. Possesses strong listening and relatability skills, along with a positive attitude, strong work ethic, and willingness to learn. Most of all, I am confident in my ability to lead by example and inspire those around me to strive for success
Overview
12
years of professional experience
Work History
Target Inc
Inbound/General Merchandise Expert
08.2023 - Current
Job overview
- Assisted in training new employees, sharing expertise on store procedures and best practices for success in the role.
- Provided expert assistance to customers, guiding them towards selecting the most suitable products for their needs.
- Unloaded and sorted daily truckloads, organized items into their designated areas, and ensured items are pushed to their respective locations.
- Collaborated with team members to achieve daily goals, promoting a positive work atmosphere.
Self Employed
Personal Delivery Driver/ Personal Shopper
10.2020 - 08.2023
Job overview
- Completed over 10,000 5-star rated contract deliveries across various platforms such as Uber Eats, DoorDash, GrubHub, Instacart, and Curri. These deliveries include a range of products from food and groceries to industrial items. The daily routines include self-management, accounting, and maintenance of heat retaining apparatus.
Pair’a’Dice Vapin LLC
Purchasing Manager
10.2020 - 08.2023
Job overview
- Managed supplier relationships to ensure timely delivery of products and services.
- Organized weekly routines, while assisting customers with education on their vaping and CBD products for holistic needs.
- Many customers had PTSD, other anxiety disorders, and chronic pain to which pharmaceutical means are too harsh. Education, empathy and genuine conversations were had to help each customer..
Moocho Inc.
Independent Direct Marketing Consultant
10.2020 - 03.2022
Job overview
- Tracked key performance indicators to measure success of campaigns.
- Supported local marketing initiatives that drove and promoted specific market agenda.
- Utilized data-driven decision-making processes to optimize campaign performance, continuously monitoring and adjusting tactics in response to trends or changes in the marketplace.
- Success focused on creating impulse, trust, and providing education to customers to sign up for the app, input their card information, and use the app for checkout instead of traditional methods like credit cards or Apple Pay, additionally by receiving rewards.
- Goal setting 100 new purchasers per show while answering questions for 2nd time users as every individual in sight needed to be approached.
- Developed strong relationships with clients, ensuring satisfaction and fostering long-term partnerships.
Total Quality Logistics Inc.
Logistics Account Executive/ Sales Assistant
06.2018 - 03.2020
Job overview
- Negotiated favorable shipping rates with carriers, resulting in quality service.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues related to shipments, account management, and logistic solutions while communicating transparently to clients.
- Used CRM software to record customer interactions and track general sales activities for review and follow-up.
- Performed cold-calling and follow-ups with leads to secure new revenue.
- ● Coordinating truckload shipments for clients across North America 24/7/365.
Riverpoint Management Inc.
Multi-Brand Ambassador
10.2015 - 02.2018
Job overview
- Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
- Educated consumers about product benefits, leading to increased interest and sales conversions.
- Generated $1000 daily revenue utilizing direct marketing in Fortune 300 big-box retailers by generating impulse using psychology, body language and developing verbal communication skills. Developed relationships with customers, clients, team, and retailers with products from pain management, cleaners, food and more.
- Trained in and mentored others in logistics, networking, scheduling, payroll, and inventory forecasting for events. Conducted daily interviews to enhance the sales force. Thrived in a people-developing-people environment, teaching consistency and professionalism to represent clients effectively.
Direct Energy Business LLC
Customer Relations Representative
02.2014 - 09.2015
Job overview
- Strengthened customer relationships by listening to customer concerns and giving priority to service requirements.
- Educating and servicing customers on the electricity and gas supply market to assist with their accounts and invoices.
- Logged call information and solutions provided into Salesforce and other CRM platforms while submitting tickets to the Customer Solutions Team.
- Initiated leadership by assisting with issues and questions among a team of 14 agents. Notably received appreciation from Sales team from expired customer contracts, leading to a new contract and hot lead for the team and more importantly the company.
Education
Community College of Allegheny County
Some College (No Degree) from General Studies
Shaler Area High School
High School Diploma
06-2010
Skills
- Customer service
- Customer relationship management (CRM)
- Problem-solving
- Building rapport
- Active listening
- Direct Marketing
- Call center operations
- Client relations
- Data entry
- De-escalation techniques
- Product knowledge
- Technical support
- Team leadership
- Goal setting
Timeline
Inbound/General Merchandise Expert
Target Inc
08.2023 - Current
Personal Delivery Driver/ Personal Shopper
Self Employed
10.2020 - 08.2023
Purchasing Manager
Pair’a’Dice Vapin LLC
10.2020 - 08.2023
Independent Direct Marketing Consultant
Moocho Inc.
10.2020 - 03.2022
Logistics Account Executive/ Sales Assistant
Total Quality Logistics Inc.
06.2018 - 03.2020
Multi-Brand Ambassador
Riverpoint Management Inc.
10.2015 - 02.2018
Customer Relations Representative
Direct Energy Business LLC
02.2014 - 09.2015
Shaler Area High School
High School Diploma
Community College of Allegheny County
Some College (No Degree) from General Studies
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