Jacob Tongier
Richmond,VA
Summary
Self-motivated professional highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
5
5
years of professional experience
Work History
Wholesale Manager
Next Round Golf
Richmond , VA
09.2023 - 09.2024
- Developed and implemented strategies to increase sales volume and profitability of the wholesale department.
- Coached team members on product knowledge and selling techniques to exceed sales targets.
- Monitored customer feedbacks and complaints to ensure timely resolution of issues and improved customer satisfaction.
- Organized and prioritized projects.
Treasurer/Vice President
Sigma Chi Fraternity Mu Epsilon Chapter
Richmond , VA
08.2020 - 12.2022
- Monitored and maintained financial records, including budgets, investments, and expenditures.
- Developed and implemented policies to ensure responsible fiscal management.
- Analyzed financial data to identify potential areas of cost savings.
- Managed cash flow forecasting activities in accordance with organizational goals.
Front Desk Receptionist/Office Assistant
VCU Office of Student Conduct and Integrity
Richmond , Virginia
09.2019 - 06.2022
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Assisted with scheduling appointments for clients and visitors.
- Tracked office supplies inventory levels, placed orders for replenishment as needed and monitored deliveries upon arrival.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Explained policies and procedures to visitors.
- Troubleshot office equipment, computer hardware and software issues.
Teaching Assistant
VCU
Richmond , VA
08.2020 - 12.2021
- Assisted teachers in creating lesson plans and providing instructional materials.
- Facilitated small group instruction sessions on various topics.
- Encouraged students to take an active role in their own learning process.
- Maintained a safe environment for all students while adhering to school policies and procedures.
- Helped teachers with material generation, lesson plan development, class preparation, scheduling, exam distribution and student mentoring.
Education
Bachelor of Science - Criminal Justice
VCU
Richmond 05-2024
Bachelor of Science - Homeland Security And Preparedness
VCU
Richmond 05-2024
Skills
- Office Organization
- Customer Service
- Administrative Support
- Verbal and written communication
- Scheduling appointments
- Customer assistance and interaction
- Time Management
- Good listener, follows directions easily
- Respectful
- Trustworthy
- Polite
- Fast learner
- I love talking to people
- Goal oriented
- I am a leader
- I make the people around me better at whatever they are doing
Affiliations
- 5 year member of VCU's Mens Ultimate Frisbee Team
- 2 year Captain of VCU's Mens Ultimate Frisbee Team
Accomplishments
- Recipient of the National Academy of Future Scientists and Technologists Award of Excellence
Timeline
Wholesale Manager
Next Round Golf
09.2023 - 09.2024
Treasurer/Vice President
Sigma Chi Fraternity Mu Epsilon Chapter
08.2020 - 12.2022
Teaching Assistant
VCU
08.2020 - 12.2021
Front Desk Receptionist/Office Assistant
VCU Office of Student Conduct and Integrity
09.2019 - 06.2022
Bachelor of Science - Criminal Justice
VCU
Bachelor of Science - Homeland Security And Preparedness
VCU
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