Summary
Overview
Work History
Education
Skills
Timeline
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Jacob Tooley

Wentzville

Summary

At Schnucks Markets, I excelled in customer service and money handling, consistently exceeding performance targets. My proactive approach in training new employees and streamlining checkout processes significantly enhanced store efficiency and customer satisfaction. Skilled in problem-solving and adaptability, I played a key role in improving transaction times and promoting store loyalty programs.

Overview

2
2
years of professional experience

Work History

Checker

Schnucks Markets
05.2023 - Current
  • Aided in training new employees, sharing best practices for efficient job performance.
  • Maintained a clean and safe work environment by following company guidelines and reporting any hazards or issues promptly.
  • Exceeded performance targets consistently, demonstrating strong multitasking abilities under pressure.
  • Assisted customers with bagging their purchases, providing swift and attentive service.
  • Resolved customer complaints professionally, addressing concerns with empathy and finding appropriate solutions.
  • Processed both cash and card purchases and returns.
  • Assisted with unloading customer carts onto conveyor belt.
  • Handled cash transactions securely, adhering to strict cash handling procedures at all times.
  • Developed solid rapport with regular customers, fostering trust through friendly interaction and reliable service.
  • Collaborated with team members to streamline workflow and improve overall store efficiency.
  • Enhanced customer satisfaction by accurately scanning items and processing payments in a timely manner.
  • Restocked and organized merchandise in front lanes.
  • Informed supervisor of front-end product gaps, scanning problems and price mismatching.
  • Reduced checkout waiting time for customers by maintaining an organized and efficient workspace.
  • Supported loss prevention initiatives through vigilant monitoring of potential theft incidents during busy periods.
  • Notified management of associate theft, customer shoplifting, unauthorized mark downs and property defacement.
  • Identified produce items and input corresponding PLU codes.
  • Spoke with upset customers and notified appropriate management to resolve conflicts.
  • Increased sales of promotional items by effectively informing customers of ongoing deals and discounts.
  • Continuously updated knowledge of store policies, procedures, promotions, ensuring accurate information dissemination to customers.
  • Demonstrated flexibility in schedule adjustments, covering shifts during peak shopping hours or staff shortages.
  • Ensured pricing accuracy for all items by conducting daily price checks and updating the system accordingly.
  • Streamlined checkout process, reducing transaction time for customers.
  • Trained new employees on store policies and procedures, ensuring consistent service standards.
  • Conducted price changes and updated signage, ensuring pricing accuracy.
  • Handled customer complaints with professionalism, restoring satisfaction.
  • Assisted customers in locating products, enhancing shopping experience.
  • Efficiently processed customer transactions to reduce wait times.
  • Maintained up-to-date knowledge of store products, enabling better customer service.
  • Supported store opening and closing procedures, ensuring readiness for business.
  • Promoted store loyalty program to customers, increasing enrollment rates.
  • Enhanced store cleanliness and safety by conducting regular inspections and maintenance.
  • Implemented promotional displays, attracting customer attention and boosting sales.
  • Cleaned work areas of excess supplies, cardboard and rejected materials throughout each shift.

Education

Holt High School
Wentzville, MO
06.2021

Skills

  • Customer service
  • Money handling
  • Accuracy and precision
  • Error detection
  • Basic math
  • Issue resolution
  • Transaction processing
  • Price monitoring
  • Teamwork
  • Problem-solving
  • Attention to detail
  • Active listening
  • Effective communication
  • Adaptability and flexibility
  • Safety procedures
  • Computer proficiency
  • Task prioritization

Timeline

Checker

Schnucks Markets
05.2023 - Current

Holt High School

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Jacob Tooley