Summary
Overview
Work History
Education
Skills
Timeline
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Jacob Torres

Hammonton,NJ

Summary

Talented Technical Support Representative with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows, Linux and Mac systems. Proven skill in resolving problems quickly on first call.

Overview

6
6
years of professional experience

Work History

Help Desk Associate

Atlanticare Regional Medical Center
12.2022 - Current
  • Engaged service providers and vendors in logging support or service tickets.
  • Spearheaded projects to improve service provision, performance or to resolve ongoing requirements.
  • Completed troubleshooting at off-site locations.
  • Delivered help desk support for regional and global users and worked with global service desk team to address repeat issues.
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues.
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Used ticketing systems to manage and process support actions and requests.
  • Explained security measures in simple terminology to help users understand malware and phishing threats.
  • Managed high levels of call flow and responded to IT technical support needs.

Patient Access Associate II

AtlantiCare Regional Medical Center, Mainland Campus
10.2021 - 12.2022
  • Determined patient financial needs and referred eligible patients to proper county, state or federal agencies to obtain financial assistance.
  • Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
  • Contributed to reduction of accounts receivables by adhering to predetermined policies and procedures to recover amounts due from patients.
  • Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.

Fuel Attendant

Wawa
04.2021 - 10.2021
  • Offered assistance to customers unfamiliar with fueling vehicles, demonstrating appropriate measures for pumping gas.
  • Facilitated sales of services and goods.
  • Assisted customers with operating fuel pumps, explaining proper fueling techniques.
  • Pumped gas for guests and took payments.
  • Processed fuel and merchandise transactions by operating POS system with accuracy.
  • Maintained clean and orderly work station.

Fitness Staff

Planet Fitness
11.2020 - 02.2021
  • Shared product knowledge with customers and guests.
  • Described use and operation of fitness equipment to members.
  • Processed credit payment for memberships.
  • Opened and closed the gym.
  • Verified that all facility standards were met and maintained on a daily basis.
  • Worked as a team member to provide the highest level of service to members.
  • Answered phone calls from customers about various products and services.
  • Conducted inspections of equipment with safety protocol and equipment longevity in mind.
  • Enforced rules and held customers accountable for not following gym regulations.
  • Kept fitness areas, machines and spaces clean and orderly for customers.
  • Taught staff and participants proper methods for best use of equipment to meet individual fitness goals.

Recieving Associate

Burberry Warehousing Distribution Center
08.2020 - 10.2020
  • Receiving materials.
  • Inventory control.
  • Heavy lifting.

Manager

McDonald's
10.2019 - 08.2020
  • Crew Members.
  • Handled Money.
  • Cleaned kitchen.
  • Responsible for customer relations.
  • Handled drawer cash outs.
  • Kept store clean.
  • Responsible for customer relations.
  • Kept restaurant clean.

Crew Member

McDonald's
04.2018 - 09.2019
  • Worked in a fast paced environment.
  • Handled customer care.
  • Greeted customers.
  • Operated the cash register.
  • Prepared food and drinks.
  • Relayed food and drink orders.
  • Took out trash and recycling.
  • Made sure the store was clean.
  • Maintained a positive relationship with coworkers.
  • Provided friendly service.
  • Cash Handling.
  • Customer Service.
  • Ran the cash register.
  • Took customer orders.
  • Welcomed all customers.
  • Provided exceptional customer service.
  • Handled money.

Education

High school diploma -

Atlantic County Institute of Technology
Mays Landing, NJ
06.2019

Skills

  • proficient with Microsoft Word
  • familiar with Excel
  • Supervising Experience
  • Attention to detail
  • Customer relations
  • Customer Service
  • Customer care
  • Dependable
  • Inventory control
  • Team Building
  • Analytical skills
  • Computer skills
  • Proficient with FirstNet, STAR, AHIQA,Relay Clearance, Payment Navigator, Novitasphere, NaviNet, One Source
  • Statistical Data Management
  • Information Collection
  • Good Telephone Etiquette
  • Customer Education
  • Report Generation
  • Software Installation

Timeline

Help Desk Associate

Atlanticare Regional Medical Center
12.2022 - Current

Patient Access Associate II

AtlantiCare Regional Medical Center, Mainland Campus
10.2021 - 12.2022

Fuel Attendant

Wawa
04.2021 - 10.2021

Fitness Staff

Planet Fitness
11.2020 - 02.2021

Recieving Associate

Burberry Warehousing Distribution Center
08.2020 - 10.2020

Manager

McDonald's
10.2019 - 08.2020

Crew Member

McDonald's
04.2018 - 09.2019

High school diploma -

Atlantic County Institute of Technology

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