Jacob Torres
Toluca,IL
Summary
Driven professional with a proven track record in customer relations and sales expertise, demonstrated at Jewel-Osco where high satisfaction ratings were consistently achieved. Skilled in accurate money handling and planning, excelling in fast-paced environments. Achieved significant improvements in order efficiency and accuracy, showcasing a keen attention to detail and organizational skills.
Overview
3
3
years of professional experience
Work History
In-Store Shopper
Jewel-Osco
12.2023 - 07.2024
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Tracked substitutions and informed customers of changes.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
Cashier
Dollar General
08.2022 - 12.2023
- Resolved customer complaints and maintained clean and tidy checkout area.
- Counted money in drawers at beginning and end of each shift.
- Handled cash with high accuracy and took care to check bills for fraud.
- Developed and managed relationships with customers .
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Worked with floor team and managers to meet wide range of customer needs.
Shift Lead
Subway
05.2021 - 08.2022
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Completed store opening and closing procedures and balanced tills.
- Inventoried materials on weekly basis to identify and resolve discrepancies, maintaining highly accurate and current records.
- Collected, arranged, and input information into database system.
- Completed cash and credit card transactions accurately using POS software.
Education
High School Diploma -
Fieldcrest
Minonk, IL05.2022
Skills
- Product Knowledge
- Online ordering familiarity
- Sales expertise
- Customer Relations
- Heavy Lifting
- Planning and Organization
- Attention to Detail
- Accurate money handling
- Store maintenance
Languages
Spanish
Native or Bilingual
Timeline
In-Store Shopper
Jewel-Osco
12.2023 - 07.2024
Cashier
Dollar General
08.2022 - 12.2023
Shift Lead
Subway
05.2021 - 08.2022
High School Diploma -
Fieldcrest
Similar Profiles
Andrew PetersonAndrew Peterson
Meat Cutter at Jewel OscoMeat Cutter at Jewel Osco
Jake EricksonJake Erickson
Produce Associate at Jewel-OscoProduce Associate at Jewel-Osco
Husan RazaHusan Raza
Cashier at Jewel OscoCashier at Jewel Osco
Christina SolanoChristina Solano
Liquor Manager/ Receiver at Jewel-OscoLiquor Manager/ Receiver at Jewel-Osco
Mary Addison QuickMary Addison Quick
Key Holder Supervisor at Dollar General StoreKey Holder Supervisor at Dollar General Store