Jacob Torres
Pounding Mill,VA
Summary
Dynamic professional experienced in technical support and customer service. Recognized for strong communication skills and teamwork, contributing to efficient troubleshooting and improved customer relations.
Overview
2
2
years of professional experience
Work History
Technical Support Representative
Alorica
10.2025 - Current
- Provided technical assistance to customers via phone and email, resolving issues efficiently.
- Learned company products and services to offer informed support during customer interactions.
- Documented customer inquiries and solutions in ticketing system for future reference.
- Collaborated with team members to troubleshoot complex technical problems effectively.
- Assisted in onboarding new users by guiding them through setup processes.
- Maintained current knowledge of software updates and product changes for effective support.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
Cashier
Taco Bell
08.2023 - 05.2025
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product inquiries and recommendations to enhance shopping experience.
- Maintained cleanliness and organization of checkout area for optimal workflow.
- Handled cash, credit, and gift card payments accurately to ensure financial integrity.
- Collaborated with team members to improve service delivery during peak hours.
- Participated in training sessions to enhance knowledge of products and services offered.
- Resolved customer issues promptly by providing effective solutions and support.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Education
High School Diploma -
Richlands High School
Richlands, VA05-2025
Skills
- Technical troubleshooting
- Technical support
- Product troubleshooting
- Remote support
- Customer service
- Cash handling
- Cleaning and sanitizing
- Customer service excellence
- Customer relations
- Written and verbal communication
- Order taking
- Professionalism and courtesy
Timeline
Technical Support Representative
Alorica
10.2025 - Current
Cashier
Taco Bell
08.2023 - 05.2025
High School Diploma -
Richlands High School