Jacob Towne
Rochester,NH
Summary
Focused Store Manager versed in all aspects of running retail establishment, including opening and closing procedures, banking, merchandising and recruiting. Keeps operations efficient, productive and on-track to consistently meet and exceed expectations. Sales expert with unparalleled communication and relationship-building talents.
Overview
7
7
years of professional experience
Work History
Service Manager
Midas AMG
Rochester, NH
02.2024 - Current
- Greeted customers, identified their needs and provided advice on automotive services.
- Provided estimates of repair costs to customers and discussed options with them.
- Monitored work progress to ensure timely completion of services within specified timeframes.
- Ordered necessary parts for specific service jobs as needed from suppliers or dealerships.
Store Manager
Xfinity Comcast
Portsmouth, NH
05.2023 - Current
- Trained and mentored associates to teach daily tasks and procedures.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Store Manager
AT&T
Plaistow, NH
02.2022 - Current
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Monitored employee performance and identified performance gaps for corrective action.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
Owner/Operator
Towne and Sons
Rochester, NH
01.2021 - 11.2021
- Oversaw project execution, phase progress, workmanship and team performance to drive on-time completion of deliverables.
- Managed operations budgeting, accounts payable and accounts receivable and payroll.
- Improved company's quality and productivity by streamlining systems and processes.
- Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
Mobile Expert
T-Mobile
Portsmouth, NH
06.2020 - 01.2021
- Welcomed guests and asked open-ended questions to best determine which products would meet needs.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Encouraged customers to consider purchasing accessories and warranties, resulting in successful upselling and cross-selling.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
Assistant Sales Manager
Town Fair Tire
Somersworth, NH
01.2018 - 05.2020
- Helped sales professionals finalize customer sales and handled escalated concerns.
- Promoted exceptional levels of customer service by asking open-ended questions and assisting clients on sales floor.
- Taught new associates sales tactics and performance improvement techniques.
- Opened and closed store, set up registers and secured cash.
- Enhanced sales volume through skilled support to both new and inactive customers.
Education
GED -
Noble High School
North Berwick, ME05.2010
Skills
- Payroll Management
- Verbal and Written Communication
- Pricing Strategies
- Recruiting and Hiring
Timeline
Service Manager
Midas AMG
02.2024 - Current
Store Manager
Xfinity Comcast
05.2023 - Current
Store Manager
AT&T
02.2022 - Current
Owner/Operator
Towne and Sons
01.2021 - 11.2021
Mobile Expert
T-Mobile
06.2020 - 01.2021
Assistant Sales Manager
Town Fair Tire
01.2018 - 05.2020
GED -
Noble High School