Summary
Overview
Work History
Education
Skills
Timeline
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Jacob Trawick

Galveston,United States

Summary

Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Seeking to maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

16
16
years of professional experience

Work History

Maintenance Porter

Casa Del Mar
10.2020 - 10.2023
  • Performed cleaning and maintenance duties as directed.
  • Greeted guests with warmth and professionalism for friendly, helpful service.
  • Communicated with coworkers and managers about completed duties.
  • Cleaned and organized building areas as required.
  • Completed sweeping, mopping, and window-cleaning.
  • Maintained building exteriors for professional, clean presentation standards.
  • Increased workplace safety by immediately reporting potential hazards.
  • Resolved guest inquiries punctually and politely for professional customer service.
  • Stored supplies safely and securely to prevent theft and damage.
  • Replaced light bulbs, tested alarms and unclogged toilets for good general maintenance.
  • Carried and transported guest luggage for smooth check-in and check-out processes.
  • Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
  • Emptied waste paper and other trash from premises and moved to appropriate receptacles.
  • Kept public pathways clear of safety hazards and spills with regular checks and attention.

Park Attendant

Galveston Island Park Board Of Trustees
06.2020 - 10.2020
  • Maintained good knowledge of park amenities and rules to enthusiastically market facility and services.
  • Conducted sales and recommended products to meet guest needs.
  • Stayed organized and aware of schedules to execute successfully booked events.
  • Watched areas to anticipate problems and intervened to prevent accidents.

Cart Associate

Walmart
02.2008 - 05.2019
  • Cleared parking lot of litter and foreign debris.
  • Collected and returned all hand baskets and shopping carts to proper place for new customer use.
  • Collected carts left in parking areas and returned to retail stores.
  • Periodically disinfected carts preventing spread of disease.
  • Removed broken and unserviceable carts from inventory for repair.
  • Collected empty carts from grocery patrons and returned to store to keep parking lot clear of obstacles.
  • Gathered and consolidated carts, freeing up additional cart return spaces.
  • Patrolled car park for unattended and loose shopping carts, preventing damage to patron vehicles.
  • Assisted co-workers in restocking and conducting inventory of store.
  • Loaded and unloaded materials onto and off of trucks for fast shipment.

Education

High School Diploma -

Denham Springs High School
Denham Springs, LA

Skills

  • Attention to detail
  • Customer service
  • Waste disposal
  • Inventory management
  • Teamwork orientation
  • Safety compliance
  • Preventive maintenance
  • Cleaning techniques
  • Adaptability
  • Time management
  • General Maintenance
  • Ensuring Customer Satisfaction

Timeline

Maintenance Porter

Casa Del Mar
10.2020 - 10.2023

Park Attendant

Galveston Island Park Board Of Trustees
06.2020 - 10.2020

Cart Associate

Walmart
02.2008 - 05.2019

High School Diploma -

Denham Springs High School

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Jacob Trawick