Jacob Tremblay
Temperance,MI
Summary
Visionary Leader with over 16 years in repair center operations and production management, excelling in team leadership and
organizational development. Expert in spearheading teams to surpass sales and operational benchmarks, enhancing efficiency and profitability through strategic innovations and robust stakeholder collaboration.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Licensed Real Estate Agent
Real Broker, LLC
Ann Arbor, MI
09.2023 - Current
- Orchestrated transactions, ensuring optimal experiences.
- Managed contracts, surpassed customer expectations.
- Marketed properties innovatively, boosting sales.
Reserve Police Officer
Luna Pier Police Department
Luna Pier, MI
04.2022 - Current
- Ensure officer safety during high-risk stops
- Provides critical decision-making support with legal insights
- Offers emotional support as a First Responder Chaplain
- De-escalates tense situations, fostering community trust.
Founder
Shield Field Services, LLC
Temperance, MI
02.2008 - Current
- Strategized with executives for sustainable business growth.
- Managed property servicing to market readiness
- Performed cost-benefit analyses for optimized investment decisions
Outside Sales Manager - Service
Pace Transportation Systems
Grand Rapids, MI
02.2023 - 02.2024
- Spearheaded sales account development for two high-volume locations.
- Directed service operations at two locations, optimizing performance.
- Pioneered productivity initiatives, driving measurable enhancements.
- Supervised service operations under a 1099 contract, showcasing adaptability and proficiency.
Service Manager/Fleet Maintenance
Walter Payton Power Equipment
Taylor, MI
08.2021 - 02.2023
- Designed individualized service plans that took into account clients' goals and preferences.
- Upheld client satisfaction by designing accurate and detailed timelines for warranty services and alerting clients of changes.
- Organized ongoing maintenance schedules to boost system performance.
Operations Manager
BestDrive Tire
Taylor, MI
11.2019 - 07.2020
- Managed operations for high-volume tire store and re-treader. Actively managed the Penske tire program to ensure efficiency.
- Assessed employee development needs and provided feedback on their progress towards meeting goal
- Coordinated cross-functional teams to ensure timely delivery of products and services.
Store Manager
Bridgestone Retail Operations
Milford, OH
11.2017 - 04.2019
- Recruit, hire and train team of automotive service sales people and automotive technicians Manage day to day activities of high volume automotive shop.
- Reduced shop claims from 7 to 0 within 1 month by implementing safety practices that were adopted by the Great Lakes Region.
- Implemented behavioral coaching practices to increase overall team efficiency by 30% and profitability by 13%
Assistant Store Manager
Belle Tire
Allen Park, MI, MI
02.2015 - 11.2017
- Controlled inventory of tire installation equipment, obtaining and disposing of equipment as appropriate and educating staff on safe and proper operation of tire bay equipment.
- Supervised tire bay team members, enforcing safe environment standards and observance of tire bay policies and procedures.
- Assisted customers with finding best tires for driving needs and specific vehicles.
Service Manager
Atlas Fleet Services
Taylor, MI
07.2020 - 07.2021
- Managed tire and service program for fleet of 400+ units
- Performed root cause analysis on recurring problems encountered by customers.
- Created standard operating procedures for all service functions.
Education
Associate of Science - Criminal Justice/Business Administration
Schoolcraft College/Wayne State University
Livonia, MIHigh School Diploma -
Jefferson High School
Monroe, MISkills
- Budget
- Closing
- Sales
- Supervising
- Excels in team leadership
- Community policing
- Patrol procedures
- Community Engagement
- CPR/First Aid certified
Certification
- Credentialed Chaplain - First Responder
- Association of First Responder Chaplains
Timeline
Licensed Real Estate Agent
Real Broker, LLC
09.2023 - Current
Outside Sales Manager - Service
Pace Transportation Systems
02.2023 - 02.2024
Reserve Police Officer
Luna Pier Police Department
04.2022 - Current
Service Manager/Fleet Maintenance
Walter Payton Power Equipment
08.2021 - 02.2023
Service Manager
Atlas Fleet Services
07.2020 - 07.2021
Operations Manager
BestDrive Tire
11.2019 - 07.2020
Store Manager
Bridgestone Retail Operations
11.2017 - 04.2019
Assistant Store Manager
Belle Tire
02.2015 - 11.2017
Founder
Shield Field Services, LLC
02.2008 - Current
Associate of Science - Criminal Justice/Business Administration
Schoolcraft College/Wayne State University
High School Diploma -
Jefferson High School