Jacob Tremblay
Management Professional
Temperance,MI
Summary
Results-driven management professional with 14 years of experience in operations management, production management, and team building. Proven expertise in improving operational efficiency and profitability through strategic planning and execution. Skilled in collaborating with senior stakeholders to deliver solutions and achieve business objectives.
Overview
10
10
years of professional experience
8
8
years of post-secondary education
Work History
Outside Service Sales Manager
Pace Transportation Systems
Millbury, Ohio
02.2023 - 08.2024
- Develop and Maintain service sales accounts for two heavy volume locations in the Metro Detroit Area and Metro Toledo Area.
- Increased service department profitability by 18% in 90 days by establishing efficiency and productivity programs
- Oversee Service Operations for two locations.
Service Manager/Warranty Manager
Walter Payton Power Equipment
Taylor, MI
08.2021 - 02.2023
- Designed individualized service plans for 7 outside service technicians that took into account clients' goals and preferences and paired the right technician to the right job.
- Upheld client satisfaction by designing accurate and detailed timelines for warranty services and alerting clients of changes.
- Organized ongoing maintenance schedules to boost system performance.
Fleet Maintenance Manager
ADICA Fleet Services, LLC
Taylor, MI
06.2020 - 07.2021
- Increased revenue by over 40% by implementing processes to increase efficiency and productivity.
- Proactively identified and solved complex market problems that impacted business direction and growth.
- Organized ongoing maintenance schedules to boost system performance.
- Managed efficient teams of up to 18 employees.
Operations Manager
Continental - BestDrive Tire
Taylor, MI
11.2019 - 06.2020
- Drove operational improvements which resulted in savings of 13% and improved profit margins for 18%.
- Worked with corporate level customers to understand needs and provide efficient service.
- Supported needs of sales team, warehouse team and service team with skill and efficiency.
Store Manager
Bridgestone Retail Operations
11.2017 - 04.2019
- Recruit, hire and train team of automotive service sales people and automotive technicians Manage day to day activities of high volume automotive shop.
- Reduced shop claims from 7 to 0 within 1 month by implementing safety practices that were adopted by the Great Lakes Region.
- Implemented behavioral coaching practices to increase overall team efficiency by 30% and profitability by 13%
Assistant Store Manager
Belle Tire
02.2015 - 11.2019
- Controlled inventory of tire installation equipment, obtaining and disposing of equipment as appropriate and educating staff on safe and proper operation of tire bay equipment.
- Supervised tire bay team members, enforcing safe environment standards and observance of tire bay policies and procedures.
- Assisted customers with finding best tires for driving needs and specific vehicles.
Reserve Police Officer/Motor Carrier Officer
Luna Pier Police Department
04.2022 - Current
- Backed up patrol officers during difficult stops or to answer complex questions.
- Patrolled assigned areas to prevent and detect crimes.
- Met with individuals, discussed issues compassionately and determined appropriate type of involvement to meet spiritual needs.
- Applied knowledge regarding crisis interventions to assist in emergency situations.
- Enforce all commercial motor vehicle safety laws and regulations
Commercial Realtor®
Real Broker, LLC
09.2023 - Current
- Improved property management efficiency, implementing streamlined communication systems between tenants, vendors, and owners.
- Successfully closed complex deals by effectively navigating legal procedures and addressing potential challenges.
- Negotiated favorable lease terms for clients, resulting in reduced costs and increased tenant retention.
Education
Associate of Science - Criminal Justice/Business Administration
Schoolcraft College/Wayne State University
Livonia, MI 08.2022 - Current
Diploma Program - Advanced Service Management, Collision Repair.
WyoTech
Blairsville, PA 06.2010 - 03.2011
High School Diploma -
Jefferson High School
Monroe, MI 01.2006 - 06.2010
Skills
Budget
Closing
Outside sales
Rapport
Recruiting
Sales
Supervising
Excels in team leadership
Timeline
Commercial Realtor®
Real Broker, LLC
09.2023 - Current
Outside Service Sales Manager
Pace Transportation Systems
02.2023 - 08.2024
Associate of Science - Criminal Justice/Business Administration
Schoolcraft College/Wayne State University
08.2022 - Current
Reserve Police Officer/Motor Carrier Officer
Luna Pier Police Department
04.2022 - Current
Service Manager/Warranty Manager
Walter Payton Power Equipment
08.2021 - 02.2023
Fleet Maintenance Manager
ADICA Fleet Services, LLC
06.2020 - 07.2021
Operations Manager
Continental - BestDrive Tire
11.2019 - 06.2020
Store Manager
Bridgestone Retail Operations
11.2017 - 04.2019
Assistant Store Manager
Belle Tire
02.2015 - 11.2019
Diploma Program - Advanced Service Management, Collision Repair.
WyoTech
06.2010 - 03.2011
High School Diploma -
Jefferson High School
01.2006 - 06.2010
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