Summary
Overview
Work History
Education
Skills
Certification
References
Accomplishments
Timeline
Generic
Jacob T Thornton

Jacob T Thornton

Tallassee,AL

Summary

Dynamic professional with exceptional interpersonal and leadership skills, adept at fostering collaboration in both individual and group settings. Demonstrates strong technical proficiency alongside excellent organizational abilities and meticulous attention to detail. Holds a diverse range of interests across various business domains, enhancing versatility and adaptability in any role. Career ambitions include leveraging these competencies to drive team success and operational excellence.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Operations Manager

Dart Aerospace
Tallassee, AL
01.2021 - Current
  • Lead 20 or more direct reports on day-to-day operations.
  • Lead teams in a vast array of roles, such as machining, autoclaves, layup, and Gerber operations.
  • Lead multiple Value Streams to hit monthly targets and KPI’s.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Seek opportunities for improvement through process audits and work standardization with engineering.
  • Strive to build a culture of safety, quality, and teamwork on a daily basis through effective communication.
  • Identified areas of deficiency and performed root-cause analysis to solve problems.
  • Collaborated with management team on long-term strategic planning initiatives for the organization.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Performed cost analysis for various projects to determine budget requirements.
  • Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
  • Measured and reviewed performance via KPIs and metrics.
  • Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
  • Collaborated with team leaders on quality audits.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
  • Improved morale and management communication by creating employee recognition and rewards practices.
  • Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Monitored and improved efficiency of processes, team performance, and customer service.
  • Assessed employee development needs and provided feedback on their progress towards meeting goals.
  • Analyzed data from daily reports to identify trends in production performance metrics.
  • Coordinated cross-functional teams to ensure timely delivery of products and services.
  • Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
  • Directed operations staff by providing guidance, training, and support in order to meet company objectives.
  • Delegated work to staff, setting priorities and goals.
  • Delivered positive customer experiences by implementing effective quality assurance practices.
  • Developed key performance indicators to measure effectiveness of operational processes.
  • Guided employees on understanding and meeting changing customer needs and expectations.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Worked effectively in team environments to make the workplace more productive.

Quality Engineering Associate

GKN Aerospace (AFS)
Tallassee, AL
06.2018 - 01.2020
  • Maintain oversight of the quality system, procedures, and functions.
  • Identified areas of improvement in current engineering processes or procedures.
  • Managed inventory of engineering supplies and equipment, ensuring availability for projects.
  • Perform all internal audits and compliance requirements for customers and industry standards.
  • Responsible for First Article Inspection (AS9102) documentation for new and revised parts to ensure compliance with engineering and customer compliance requirements.
  • Day-to-day customer interaction to resolve any quality issues.
  • Knowledge of revision control and configuration requirements.
  • Working knowledge of customer drawings and specifications.
  • Supported and provided technical assistance to quality inspectors in their daily tasks.
  • Calibrated and maintained engineering instruments to ensure accurate measurements and testing results.
  • Gathered data from multiple sources to evaluate problems, determine trends and diagnose issues.
  • Advised customers on use of products or services.
  • Supported continuous improvement efforts to achieve company goals.
  • Utilized CAD software to create detailed drawings and schematics for project designs.
  • Identified needs of customers promptly and efficiently.
  • Collaborated with cross-functional teams to ensure successful product launches.

Coordinate Measuring Machinist (CMM)

GE Aviation
Auburn, AL
01.2018 - 07.2018
  • Responsible for operating the CMM for precise measurements using datum points and X, Y, and Z coordinates.
  • Knowledge of reading and reviewing CMM reports to ensure customer requirements.
  • Performed machining through manual and automated systems.
  • Monitored feed and speed of machines during machining processes.
  • Set up, adjusted and operated basic or specialized machine tools to perform precision machining operations.
  • Dismantled and inspected components to complete necessary adjustments and repairs.
  • Calibrated machinery to optimize performance according to prescribed standards and specific project needs.
  • Operated forklift to place finished products on skids and transport to warehouse.
  • Maintained a clean and safe work environment by adhering to safety protocols.
  • Monitored feed and speed of machines during machining process to report problems and required repairs.
  • Read and followed blueprints, diagrams and drawings to fabricate products.
  • Utilized various software and tools to streamline processes and optimize performance.

Delegated Quality Assurance Representative

GKN Aerospace
09.2005 - 08.2017
  • Honda Jet agent to ensure all parts meet final customer requirements and specifications.
  • Learned new testing methods through continued education and research.
  • Maintained quality assurance procedure documentation.
  • Identified areas of improvement in existing quality assurance procedures.
  • Notified supervisors or other relevant personnel of test or production issues.
  • Oversaw disposal of products, materials and equipment not in compliance with tolerances, safety standards, or quality levels.
  • Maintained records of test results, analysis and other related documentation.
  • Completed day-to-day duties accurately and efficiently.
  • Maintained updated knowledge through continuing education and advanced training.
  • Inspected key attributes as an on-site Pratt & Whitney DPRV.
  • Working understanding of drawings, parts lists, and specifications.
  • Provided quality support for Bell, HondaJet, and P&W value streams.
  • Involved in the Material Defect Review Board identifying nonconformance issues.
  • Created action plans to eliminate future non-conformances.
  • Inspected, tested and measured materials for conformance to specifications and regulatory requirements.

Education

High School Diploma -

Tallassee High School
Tallassee, AL
05-2005

Skills

  • Health and safety compliance
  • Performance management
  • Workforce management
  • Team building/leadership
  • Workflow optimization
  • Staff development
  • Process improvement
  • Assignment delegation
  • Cost reduction and containment
  • Goal setting

Certification

  • Supplier Quality Assurance, 08/21/14
  • Delegated Product Release Verification, 08/03/17

References

  • Andy Scroggins, Operations Director, GKN-ACS, 334-415-0216, andyscroggins@gmail.com
  • Crystal Williams, Site Manager, GKN-AFS, 256-750-7507
  • Dale Moore, Site Manager, Dart Aerospace, 248-330-9632, d.moore@dartaero.com
  • Rob Lynch, Health, Safety and Environmental, Dart Aerospace, 334-398-1066, Roblynch3@gmail.com

Accomplishments

  • 2022 GKN Global Quality Excellence Award
  • Global Kaizen of the Month Award for March 2022
  • GKN Global Highly Commended Excellence Award in Sustainability
  • 2022 4.99 Gallop Survey rating by my direct reports
  • 2023 5.0 Gallop Survey rating by my direct reports

Timeline

Operations Manager

Dart Aerospace
01.2021 - Current

Quality Engineering Associate

GKN Aerospace (AFS)
06.2018 - 01.2020

Coordinate Measuring Machinist (CMM)

GE Aviation
01.2018 - 07.2018

Delegated Quality Assurance Representative

GKN Aerospace
09.2005 - 08.2017

High School Diploma -

Tallassee High School

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Jacob T Thornton