Jacob Tull
Columbus
Summary
- Fast learning and detail oriented.
- Well-versed in processing accurate sales transactions and providing superior customer service as well as technical service
- Organized and dependable. Successful at managing multiple priorities with a positive attitude while under pressure.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Parts/Quotes Specialist
SmartCare
Worthington, OH
07.2024 - Current
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
- Conducted comprehensive competitor analysis to inform strategic decisions.
- Optimized inventory management, minimizing waste and reducing costs.
- Negotiated with suppliers to reduce material costs, improving profit margins.
- Conducted in-depth market research for identifying new business opportunities.
- Analyzed sales data to identify trends and adjust marketing strategies accordingly.
- Collected, arranged, and input information into database system.
Counter Sales
United Refrigeration Inc.
06.2013 - 07.2024
- Finalized sales by completing payments and required paperwork.
- Maintained clean, organized and professional counter space with continuous upkeep.
- Achieved personal sales goals with great upselling and cross-selling abilities.
- Answered telephone calls to offer information and promote business products.
- Provided technical service and troubleshooting of Refrigeration systems and components.
- Consulted with customers to uncover unique needs and match to best-fit product or service solutions.
- Informed customers about important policies and conditions on sales.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Clarified intricate technical problems into understandable terms for non-technical audiences.
Education
Copeland Technical Specialist Certified
Philadelphia, PAGahanna Lincoln Highschool
Gahanna, OH2008
Skills
- Technical Management
- Customer Inquiries
- Strategic Networking
- Sales Assistance
- Meeting Sales Goals
- Goal-Driven
- Expert problem solving
- Analytical thinking
- Proficient in software
- Attention to detail
- Problem-solving abilities
- Data analysis
- Problem-solving aptitude
Certification
Copeland Techncial Specialist
Timeline
Parts/Quotes Specialist
SmartCare
07.2024 - Current
Counter Sales
United Refrigeration Inc.
06.2013 - 07.2024
Gahanna Lincoln Highschool
Copeland Technical Specialist Certified