Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jacob Tull

Columbus

Summary

  • Fast learning and detail oriented.
  • Well-versed in processing accurate sales transactions and providing superior customer service as well as technical service
  • Organized and dependable. Successful at managing multiple priorities with a positive attitude while under pressure.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Parts/Quotes Specialist

SmartCare
07.2024 - Current
  • Followed all company policies and procedures to deliver quality work.
  • Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
  • Collaborated with cross-functional teams to achieve project goals on time and within budget.
  • Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
  • Conducted comprehensive competitor analysis to inform strategic decisions.
  • Optimized inventory management, minimizing waste and reducing costs.
  • Negotiated with suppliers to reduce material costs, improving profit margins.
  • Conducted in-depth market research for identifying new business opportunities.
  • Analyzed sales data to identify trends and adjust marketing strategies accordingly.
  • Collected, arranged, and input information into database system.

Counter Sales

United Refrigeration Inc.
06.2013 - 07.2024
  • Finalized sales by completing payments and required paperwork.
  • Maintained clean, organized and professional counter space with continuous upkeep.
  • Achieved personal sales goals with great upselling and cross-selling abilities.
  • Answered telephone calls to offer information and promote business products.
  • Provided technical service and troubleshooting of Refrigeration systems and components.
  • Consulted with customers to uncover unique needs and match to best-fit product or service solutions.
  • Informed customers about important policies and conditions on sales.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Clarified intricate technical problems into understandable terms for non-technical audiences.

Education

Copeland Technical Specialist Certified
Philadelphia, PA

Gahanna Lincoln Highschool
Gahanna, OH
2008

Skills

  • Technical Management
  • Customer Inquiries
  • Strategic Networking
  • Sales Assistance
  • Meeting Sales Goals
  • Goal-Driven
  • Expert problem solving
  • Analytical thinking
  • Proficient in software
  • Attention to detail
  • Problem-solving abilities
  • Data analysis
  • Problem-solving aptitude

Certification

Copeland Techncial Specialist

Timeline

Parts/Quotes Specialist

SmartCare
07.2024 - Current

Counter Sales

United Refrigeration Inc.
06.2013 - 07.2024

Gahanna Lincoln Highschool

Copeland Technical Specialist Certified

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Jacob Tull