Jacob Turner
Milford,NH
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
4
4
years of professional experience
Work History
Player Services Attendant
Manchester Country Club
04.2021 - 08.2023
- Greeted Members and guests upon arrival, offered assistance, and answered questions to build rapport and retention.
- Resolved members and guests complaints and discrepancies in prompt and courteous manner.
- Welcomed members on arrival, displaying professional and friendly approach.
- Responded to members inquiries, complaints and special requests to increase customer satisfaction.
- Made connections with members, and made sure all their needs were fulfilled.
- Trained staff on operating procedures and company services.
Sales Associate
Alecs Shoes
03.2019 - 11.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Education
Bachelor of Science - Finance
Gordon College
Wenham, MA05.2025
High School Diploma -
Concord Christian Academy
Concord, NH05.2022
Skills
- Creative Solutions
- Personable Demeanor
- Customer Satisfaction
- Customer Services
- Problem-Solving
- Confident, Articulate, and Professional Speaking Abilities
- Collaboration
- Conflict Resolution
Timeline
Player Services Attendant
Manchester Country Club
04.2021 - 08.2023
Sales Associate
Alecs Shoes
03.2019 - 11.2019
Bachelor of Science - Finance
Gordon College
High School Diploma -
Concord Christian Academy
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