Jacob Usyk

Proven ability in team management and critical thinking, demonstrated at Utica University by efficiently resolving technical game issues and enhancing audience experience. Skilled in customer service and computer proficiency, I significantly contributed to staff productivity and customer satisfaction at Market 32. My approach is always focused on achieving tangible results and fostering teamwork.

New Hartford, NY | June 2021 - Current

• Handled customer inquiries both in-person and over the phone, directing them to appropriate departments or resources as needed.
• Trained new employees on front end procedures, contributing to increased staff efficiency and productivity.
• Reduced wait times for customers with swift and accurate cash handling during peak hours.
• Assisted in maintaining adequate stock levels at the front end by regularly checking supply inventory and submitting requests for replenishments.

Available Upon Request