Jacob Vanciel
Orlando,FL
Summary
Dynamic Shift Leader at Krystals Restaurant with a proven track record in team leadership and customer service excellence. Skilled in cash handling and conflict resolution, I effectively trained staff and resolved customer issues, enhancing satisfaction and loyalty. Committed to maintaining a safe environment while motivating teams to achieve operational goals.
Overview
2
2
years of professional experience
Work History
Shift Leader
Krystals Resturant
Orlando, FL
08.2024 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
Sales Associate
Tillys Retail Company
Orlando, FL
03.2023 - 12.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
Education
Associate of Science - Nursing Practice
Valencia College
Orlando, FLHigh School Diploma -
Florida Virtual School
Orlando2025
Skills
- Positive attitude
- Cash handling
- Team leadership
- Problem-solving
- Flexible schedule
- Team motivation
- Customer service focus
- Creative problem solving
Timeline
Shift Leader
Krystals Resturant
08.2024 - Current
Sales Associate
Tillys Retail Company
03.2023 - 12.2023
Associate of Science - Nursing Practice
Valencia College
High School Diploma -
Florida Virtual School