Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Affiliations
References
Timeline
Generic

Jacob Vasquez

Edmond,OK

Summary

Multifaceted, results-driven professional with in-depth experience implementing business strategies and growth initiatives in various industries. Recognized for outstanding leadership in delivering strategic objectives while effectively promoting cultural diversity, cohesive workplace ethics, and business integrity.

 Armed with critical thinking skills, keen attention to detail, and the ability to multi-task on high-volume caseloads while accomplishing set targets within the specific turn-around time.

 Leverage expertise in streamlining organizational operations and maximizing business efficiency, as well as a proven track record of developing long-range strategic plans and short-term initiatives to exceed goals.

 Implement planned programs through excellent organizational skills built on unparalleled perceptiveness, practical application of best practices, and relentless pursuit of results.

Overview

18
18
years of professional experience
1
1
Certification

Work History

C.O.R.E Program System Specialist

Loves Travel Stop
Oklahoma City, OK
03.2021 - Current
  • Provided technical assistance to system users by responding to inquiries, troubleshooting problems, and resolving issues.
  • Performed hardware and software installations, upgrades, repairs, and maintenance of computer systems.
  • Monitored system performance and identified potential issues for proactive resolution.
  • Developed scripts to automate routine tasks and improve system efficiency.
  • Created backup procedures for data recovery in case of system failure or disaster.
  • Assisted with the development of IT strategies related to operating systems administration.
  • Collaborated with other staff members to ensure successful implementation of projects.
  • Provided end-user training on the use of applications and operating systems.

Area Truck Care Manager

Loves Truck and Travel Shops
Oklahoma City, OK
02.2017 - 03.2021
  • Regularly communicated updates regarding changes in corporate policies or procedures down through store level employees.
  • Developed and implemented district-wide sales strategies to increase revenue and market share.
  • Conducted regular store visits to ensure compliance with company policies, standards, and regulations.
  • Provided ongoing coaching and training for store managers on how to maximize productivity and profits.
  • Managed all personnel matters within the district including recruitment, hiring, performance reviews, disciplinary actions.
  • Analyzed financial data for each store in the district to identify areas of improvement or growth potentials.
  • Monitored local market conditions to determine competitive trends and adjust strategies accordingly.
  • Developed strategic plans for increasing sales, reducing costs, improving operations efficiency.
  • Ensured that all stores met their monthly targets by providing guidance and support as needed.
  • Reviewed inventory levels at each store in order to ensure adequate stock availability.
  • Identified opportunities for process improvement across multiple locations within the district.
  • Drove district growth through program quality, sales initiatives and customer service.
  • Mentored team members by demonstrating best practices for sales and customer service.
  • Worked with direct reports to develop and implement action plans, improving operating results.
  • Identified and developed top talent within management structure to promote performance-oriented culture.
  • Cultivated positive rapport with associates and team leadership.
  • Sourced and recruited top talent for various retail store positions and verified recruiting processes to meet new store opening timelines.
  • Coached, developed and motivated team to achieve revenue goals.
  • Established ambitious goals for employees to promote achievement and surpass business targets.
  • Improved profit margins by effectively managing expenses, budget and overhead, increasing closings and optimizing product turns.

Truck Care Manager

Loves Truck and Travel Shops
03.2012 - 02.2017
  • Managed daily operations of customer service center, including staff scheduling and customer service.
  • Developed and implemented customer service policies and procedures to ensure positive customer experience.
  • Trained new employees on product knowledge, customer service techniques, and company policies.
  • Resolved escalated customer issues by identifying root cause, implementing corrective action, and providing follow-up communication.
  • Conducted regular performance reviews with team members to assess individual progress towards goals.
  • Implemented strategies to reduce wait times while maintaining quality standards for customers.
  • Identified opportunities for improvement in processes or services offered by the organization.
  • Provided guidance and support to team members regarding complex customer inquiries.
  • Created reports analyzing key performance indicators such as average response time, resolution rate, first contact resolution rate.
  • Performed regular audits of departmental activities ensuring accuracy of information provided to customers.
  • Actively sought out innovative solutions that would improve the overall efficiency of the Service Center's operations.
  • Established strong relationships with vendors to ensure timely delivery of products or services ordered by customers.
  • Made or approved inventory and supply purchases.
  • Managed scheduling, monitoring performance and creating daily reports.
  • Answered phone calls and responded to questions and concerns.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.
  • Delegated work to staff, setting priorities and goals.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Platoon Sergeant

United States Marine Corps
Twentynine Palms, CA
11.2006 - 02.2012
  • Provided tactical and technical guidance to Platoon personnel.
  • Organized, supervised and coordinated platoon training activities.
  • Conducted performance counseling of subordinates in the platoon.
  • Ensured compliance with orders from higher headquarters.
  • Maintained unit discipline by enforcing standards of conduct and military regulations.
  • Managed administrative duties such as tracking attendance records for drills, evaluations and other events.
  • Supervised the preparation of all platoon documents including reports, evaluations, rosters.
  • Coordinated with other staff officers for necessary supplies, services and support for the platoon's mission readiness.
  • Monitored the progress of individual soldiers in order to ensure that they are meeting their goals and objectives.
  • Evaluated soldier performance during field exercises in order to identify strengths and weaknesses within the unit.
  • Planned squad-level operations based on intelligence gathered from higher echelons.
  • Directed battlefield maneuvers according to predetermined battle plans or changing conditions on the ground.
  • Inspected equipment prior to use in order to ensure proper functioning condition.
  • Assisted in developing operational strategies for combat missions.
  • Led pre-combat checks before deployment into hostile environments.
  • Organized logistics requirements such as transportation, ammunition supply, medical support and communications systems.
  • Coordinated with allied forces in order to coordinate joint operations between units.
  • Tracked casualty information during combat operations in order to provide an accurate picture of troop strength levels.
  • Maintained a high level of morale among troops through positive reinforcement techniques and providing recognition when deserved.
  • Supervised, trained, cross-trained and mentored personnel assigned in various occupational specialties.
  • Received and implemented combat orders and directed deployment of personnel in offensive, defensive and retrograde operations.

Education

Associates in Business Administrations - Business Administration

American Military University
Charleston, WV
11-2023

Skills

CORE COMPETENCIES SKILLS

Project Management Competitive Market Intelligence Talent Acquisition and Retention Strategic Market Planning Sales Cycle Management Employee Management People Development Continuous Process Improvement Business Management Customer Relationship Management Brand Management Excellent Communication Skills Exceptional Teamwork & Collaboration Skills Excellent Leadership & Management Skills Critical Thinking & Problem Solving Skills Professionalism & Strong Work Ethic

Accomplishments

  • Navy and Marine Corps Achievement Medal- For Superior Performance of Duties as Non Commissioned Officer In Charge Of the Mechanized Allowance List for 3rd Battalion 7th Marine during Operation Enduring Freedom II for a sum of $144,706,847 worth of Government Assets

Certification

  • 609 Certified
  • DOT Certified
  • Well Cap Certified from the UNiversity Of Texas

Affiliations

  • Little League Coach for PeeWee Football and Youth Soccer ages 10-12

References

References available upon request.

Timeline

C.O.R.E Program System Specialist

Loves Travel Stop
03.2021 - Current

Area Truck Care Manager

Loves Truck and Travel Shops
02.2017 - 03.2021

Truck Care Manager

Loves Truck and Travel Shops
03.2012 - 02.2017

Platoon Sergeant

United States Marine Corps
11.2006 - 02.2012

Associates in Business Administrations - Business Administration

American Military University

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Jacob Vasquez