Summary
Overview
Work History
Skills
Accomplishments
Affiliations
Certification
Animal Rescue. FAAR Riverside, CA
Timeline
Generic

Jacob Vasquez

Riverside,CA

Summary

Highly motivated and customer-focused professional with 10 years of experience in providing exceptional customer service. Seeking a position as an entry level flight attendant within the airline industry.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Learning Ambassador/Associate Safety Champion

Amazon
10.2021 - Current
  • Creates a culture of learning and continuous improvement across Amazon
  • Identifies opportunities for learning and implement those programs
  • Customizes training for coworkers in order to establish learning in ways that are best suited to their individual needs
  • promotes an environment and a culture of continuous improvement throughout Amazon by encouraging associates to always be looking for ways to improve their skills and knowledge
  • Cultivates a strong health and safety culture
  • Actively contributes to safety committees agenda and lead by example
  • Makes significant impact on promoting safety in the workplace


Shift Lead

McDonald's Restaurant
02.2013 - 03.2022
  • Enhanced customer satisfaction through effective conflict resolution and prompt service.
  • Collaborated with management to develop strategies for improving overall store operations.
  • Trained new employees on company policies, procedures, and best practices for optimal performance.
  • Cultivated an inclusive workplace culture that fostered teamwork and collaboration among diverse employees.
  • Mentored team members in professional development activities that ultimately led to promotions within the organization.
  • Responded to and resolved customer questions and concerns.
  • Increased shift productivity by setting clear expectations and providing consistent guidance on job responsibilities.

Medical Claims Adjuster

Riverside Medical Clinic
03.2016 - 09.2021
  • Maintained high level customer service satisfaction through excellent and upfront and post claim communication with clients
  • Possessed and empathetic and professional demeanor when dealing with policyholders who have experienced a loss.
  • Maintained objectivity and impartiality when evaluating claims.
  • Continuously strive to improve personal skills and knowledge through ongoing education and training.
  • Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
  • Enhanced team efficiency by training new adjusters in Riverside Medical Clinic's best practices.

Skills

  • Customer Relations
  • Attention to Detail
  • Training facilitation
  • Performance monitoring
  • Customer Engagement
  • Problem-Solving

Accomplishments

Red Cross Adult CPR Certified

Affiliations

  • Foster Army Animal Rescue Foundation, Riverside, CA -Volunteer
  • GLAAD-Proud supporter of the LGBTQ Community

Certification

  • Red Cross Adult CPR Certification- 2024


Animal Rescue. FAAR Riverside, CA

Working to create a safe haven for homeless pets, focusing on treatable companion animals from local shelters, providing loving foster homes, medical care, and behavioral support until they can be adopted into quality forever homes. Volunteering and assisting with the adoption process. Assists facilitating meet-and-greets between animals and potential adoptive families.

Timeline

Learning Ambassador/Associate Safety Champion

Amazon
10.2021 - Current

Medical Claims Adjuster

Riverside Medical Clinic
03.2016 - 09.2021

Shift Lead

McDonald's Restaurant
02.2013 - 03.2022

Similar Profiles

CREATE PROFILE
Jacob Vasquez