Jacob Veiga
Summary
Seeking EPA Fellowship to contribute to cutting-edge research on the metabolomic perturbations caused by pesticides and high-priority contaminants in various species. My academic journey at Arizona State University, focused in Conservation Biology and Ecology, equips me with the knowledge and skills to support and advance the EPS's mission in scientific discovery and environmental health.
Overview
12
12
years of professional experience
Work History
Director of Rooms
Graduate Athens/Hotel Abacus
06.2018 - Current
- Recruit, mentor, and oversee Guest Services and Housekeeping departments and their teams, ensuring staff meet service and brand standards while maintaining high levels of performance.
- Ensure all guests receive excellent customer service from check-in to check-out. Addressing any guest complaints or issues, and implementing solutions to prevent reoccurring problems.
- Control budgets and manage departmental expenses, ensuring optimal GOP.
- Provide regular reports on operational performance, guest feedback, and departmental KPIs to hotel ownership.
Guest Services Manager
Graduate Athens
06.2015 - 06.2018
- Recruit, mentor, and evaluate team members to maintain high service standards.
- Analyze guest reviews, satisfaction, and key performance metrics. Actively working to address reoccurring concerns.
- Proactively seek ways to improve guest experience, such as guest packages, welcome events, or addressing feedback.
- Oversee handling of guest payments, billing disputes, and other financial transactions.
- Uphold brand standards that have been established.
Guest Services Agent/Supervisor
Foundry Park Inn and Spa/Graduate Athens
03.2013 - 06.2015
- Welcome guests, processing check-ins and check-outs, verifying reservations.
- Responding to incoming calls, emails, and in-person inquiries regarding hotel services, policies, and room availability.
- Managing guest accounts, ensuring accurate billing, handling payments during check-out.
- Managing guest complaints or issues, coordinating with other departments to resolve and ensure guest satisfaction.
- Maintaining welcoming and organized lobby for guest comfort.
Education
Associate - Hotel, Restaurant, Tourism Management
Athens Technical College
Athens, GA05.2012
Bachelor of Science - Conservation Biology And Ecology
Arizona State University
Tempe, AZ12.2027
Skills
- Expert Computer skills: Microsoft Office Suite
- Collaborative teamwork and interpersonal
- Data Analysis: Academic labs estimating population sizes and growth/decline, probabilities and frequency distributions
- Adaptability and problem solving
- Detail oriented
Timeline
Director of Rooms
Graduate Athens/Hotel Abacus
06.2018 - Current
Guest Services Manager
Graduate Athens
06.2015 - 06.2018
Guest Services Agent/Supervisor
Foundry Park Inn and Spa/Graduate Athens
03.2013 - 06.2015
Associate - Hotel, Restaurant, Tourism Management
Athens Technical College
Bachelor of Science - Conservation Biology And Ecology
Arizona State University