Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Jacob Velasquez

Saint Augustine

Summary

Dynamic professional with experience at Busch Gardens Tampa Bay, excelling in safety management and customer service. Proven ability to enhance guest experiences through effective communication and problem-solving. Trained new operators, ensuring compliance with safety protocols while fostering teamwork. Committed to maintaining high standards in operations and delivering exceptional service.

Developed strong operational and customer service skills in high-energy amusement park environment. Demonstrates commitment to safety and efficiency while managing ride operations and guest interactions. Seeking to transition into new field, applying transferrable skills in safety management and customer service excellence.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Amusement Ride Operator

Busch Gardens Tampa Bay
12.2024 - 08.2025


  • Collaborated with team members to ensure smooth transitions between shifts, maintaining consistent ride operations throughout the day.
  • Handled emergency situations calmly, following established protocols to ensure guest safety at all times.
  • Enhanced guest experience by efficiently operating amusement rides and ensuring safety protocols were followed.
  • Assisted with special events, such as private parties or promotions, ensuring an enjoyable experience for all attendees.
  • Resolved guest issues by identifying source of complaint and formulating corrective action with supervisor.
  • Trained new ride operators on safety procedures and ride operations.
  • Assisted customers in entering and exiting rides, providing balance support and general directions.
  • Monitored guests and enforced rules, maintaining safety for visitors and staff.

Car Mechanic

Running Great Auto
05.2022 - 05.2024
  • Increased customer satisfaction by providing timely and accurate diagnostics for vehicle issues.
  • Maintained a safe and clean work environment, adhering to industry safety standards and regulations.
  • Assisted management in the development of promotional offers or seasonal specials aimed at attracting new business while also retaining existing clientele.
  • Delivered reliable maintenance services by routinely inspecting vehicles and addressing any potential issues proactively.
  • Championed a customer-centric approach, consistently seeking feedback from clients to identify areas for improvement and foster loyalty through exceptional service experiences.

Education

No Degree -

St. Augustine High School
Saint Augustine, FL

Skills

  • Stress management techniques
  • Customer service
  • Safety management
  • First aid training
  • Policy compliance
  • Operations monitoring
  • Operation and control
  • Hospitality and accommodation
  • Teamwork and collaboration
  • Time management
  • Problem-solving

Accomplishments

  • Supervised team of Eight staff members.
  • Documented and resolved Issues which led to an organized working enviornment.

Certification

  • Entrepreneurship and Small Business v.2, ESB - Issued -Nov 16, 2023
  • IT Specialist - Data Analytics, Pearson - Issued - Nov 9, 2023
  • Project Management, Project Management Institute - Issued - Mar 5, 2025

Languages

Spanish
Professional Working
English
Native or Bilingual

Timeline

Amusement Ride Operator

Busch Gardens Tampa Bay
12.2024 - 08.2025

Car Mechanic

Running Great Auto
05.2022 - 05.2024

No Degree -

St. Augustine High School

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