Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jacob Viens

Austin

Summary

Highly motivated customer serviced professional. Dynamic leader with proven expertise in conflict resolution and team development. Successfully implemented safety protocols, enhancing compliance and reducing incidents. Skilled in firearms training and loss prevention, fostering a culture of safety and efficiency. Committed to delivering exceptional service and building strong client relationships.

Overview

4
4
years of professional experience

Work History

Security Sergeant

GPI Defence
12.2024 - 06.2025
  • Monitored premises to ensure safety and security compliance.
  • Assisted in implementing safety protocols and emergency response plans.
  • Conducted regular patrols to identify potential security risks and vulnerabilities.
  • Collaborated with team members to address incidents and maintain order.
  • Managed a small team of highly motivated professionals, to provide the best service possible to our clients.
  • Trained and supervised new security professionals to maximize performance and understanding of protocols.
  • Responded to emergencies such as building alarms, accidents and criminal concerns.

Logistics Team Lead

Academy Sports + Outdoors
12.2022 - 11.2024
  • Trained team members on safety protocols and proper equipment usage to maintain compliance.
  • Monitored inventory levels and facilitated restocking processes to prevent shortages.
  • Analyzed operational workflows, identifying areas for improvement in logistics procedures.
  • Implemented safety protocols to reduce workplace accidents, promoting a culture of safety awareness among team members.
  • Championed sustainability initiatives within the organization by identifying opportunities for reducing waste and optimizing resource utilization.

Maintenance Crew Member

Hilton Palacio Del Rio
01.2021 - 10.2022
  • Conducted routine inspections to ensure compliance with safety and maintenance standards.
  • Performed preventive maintenance on equipment, reducing downtime and operational disruptions.
  • Documented maintenance activities accurately, supporting regulatory compliance and audit readiness.
  • Collaborated with other team members to complete complex repairs and installations quickly and efficiently.

Education

High School Diploma -

Elgin High School
Elgin, TX

Skills

  • Skilled in conflict resolution
  • Relationship building and management
  • Firearms training
  • Loss prevention expertise
  • Customer service
  • Critical thinking
  • Client relations
  • Team development
  • Sales expertise
  • Service upselling

Timeline

Security Sergeant

GPI Defence
12.2024 - 06.2025

Logistics Team Lead

Academy Sports + Outdoors
12.2022 - 11.2024

Maintenance Crew Member

Hilton Palacio Del Rio
01.2021 - 10.2022

High School Diploma -

Elgin High School

Similar Profiles

CREATE PROFILE