Jacob Volz
Lakeland,FL
Summary
I am a hardworking and motivated worker who pays close attention to all the details in whatever project I work on. I have 5 years of Retail experience with 9 months of Management training, 2 years in Logistics, and 7 years of warehouse experience. I am a team player and am willing to build strong relationships with both my teammates and my supervisors. I am always willing to learn new things and will follow all company guidelines as they are laid out.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Process Assistant - OTR
Amazon
08.2024 - Current
- Assisted in daily workflow management, ensuring operational efficiency and adherence to safety protocols.
- Engaged in continuous learning of operational tools and software, adapting quickly to evolving workplace demands.
- Assisted supervisors in workforce planning and resource allocation to ensure optimal staffing levels during peak periods.
- Ensured compliance with safety regulations by conducting thorough audits and addressing potential hazards promptly.
- Collaborated with team members to troubleshoot issues, enhancing communication and problem-solving capabilities.
- Monitored equipment performance, identifying maintenance needs to ensure optimal operation and prevent downtime.
- Procured and set up equipment for driver engagement and for station's ASL interpreter.
- Conducted root cause analysis for recurring issues, leading to targeted corrective actions that effectively resolved problems.
- Assisted coworkers and staff members with special tasks on daily basis.
Driver Trainer
Amazon
08.2021 - Current
- Conducted new hire training on multiple routes with preferred work methods and safety.
- Tracked daily driver training records to comply with regulatory standards.
- Instructed on important Department of Transportation regulations and company policies.
- Administered hands-on training using Cargo Vans and Customized Delivery Vehicles
- Identified driver training needs to make recommendations to On Road Area Managers and Delivery Service Partner managers.
- Maintained regulatory compliance documentation to promote safety and compliance culture.
- Evaluated performance of assigned personnel and provided corrective actions of trainees during simulated training.
- Supervised and monitored students' use of tools and equipment.
- Deployed technology and current research in instruction and monitored students' progress in use of online learning materials and technology.
- Observed and evaluated students' work to determine progress, provide feedback and make suggestions for improvement.
- Collaborated with colleagues to implement new curriculum materials and improve our processes to account for rapidly changing programs.
- Identified program successes and failures based on student assessments and course reviews.
- Provided instructional handouts, texts, audiovisual aids and other materials to facilitate learning.
- Met training needs with well-organized, factual programs based on contemporary requirements.
- Conducted ride-alongs with Delivery Associates to gather data on how to improve training.
- Completed JJ Keller DOT Training to adjust for possible future curriculum changes.
- Helped to pilot the On-Road Experience ride-along for DFM3.
- Ordered and distributed food for Delivery Associates as part of the Driver Engagement program.
- Deep-dived Compliance data for Driver Training.
- Coordinated repairs and other maintenance for the vehicles used for Driver Training.
Shift Assistant
Amazon
07.2020 - 08.2021
- Monitored Delivery Associate route progress using proprietary software.
- Improved Business Closed return metric by 73% by providing updated business information to management.
- Monitored and assisted management with ensuring on-time dispatch of Delivery Associates.
- Maintained regular correspondence with third-party Delivery Service Partners pertaining to route progress, missing packages, distribution of PPE during the COVID-19 pandemic, preventative maintenance of delivery vehicles, and grounded vehicles.
- Drew data from fleet database to regularly update management on upcoming maintenance for delivery vehicles, grounded vehicles, and un-utilized vehicles.
- Trained and managed labor allocation of associates throughout dispatch.
- Assisted with gathering and sending data for Project Veritas.
- Located and resolved problems with team production and performance to maintain consistent quality levels.
- Implemented policies and standard operating procedures for continuous improvement.
- Worked with Under The Roof management to identify areas for improvement throughout daily operations.
Logistics Specialist
Amazon
11.2019 - 06.2020
- Utilized company-wide systems to route, schedule, and ship customer packages to post offices throughout the Virginia, Maryland, and North Carolina areas
- Ensured delivery of the customer promise by verifying that shipments departed the facility on time
- Deep-dived issues within truck yard and with routes and provided solutions to these issues
- Communicated with carriers and the Operations team to coordinate efficient and accurate deliveries of customer freight
- Managed and tracked package transfers such as bills of lading, delivery receipts, packing lists and load tags
- Organized route consolidation to guarantee optimal truck capacity based on individual stop volume
- Worked directly with drivers to troubleshoot on-site problems
- Staged and moved pallets within the warehouse to ensure proper departure
Yard Specialist
Amazon
06.2019 - 11.2019
- Worked with Operations to ensure that loads departed at the scheduled time
- Verified the state of equipment within the truck yard and took steps to ensure damaged equipment was repaired
- Assisted Logistics with ensuring pallets were staged in the correct locations so they could reach their intended location
- Moved trailers within the truck yard with a hostler truck
- Maintained safety within the truck yard
- Checked drivers in and out so the facility could send and receive their loads
- Corresponded with carriers to resolve issues with loads within the truck yard
Process Assistant
Amazon
05.2019 - 06.2019
- Shifted manpower to help the Operations team ensure the shift went to plan.
- Instructed associates and communicated changes in the shift plan.
- Ensured trucks were loaded and departed on time.
- Communicated issues with the shift to Area and Operations Managers.
Sort Center Associate
Amazon Sortation Center RIC5
10.2017 - 05.2019
- Unloaded and loaded trucks
- Sorted customers packages to be scanned to pallets
- Scanned packages to pallets
- Lead and instructed fellow employees working on the Sort Slide
- Received Trailer Dock and Release (TDR) Certification
Manager Trainee
Rack Room Shoes
10.2016 - 09.2017
- Planned and implemented team projects to accomplish objectives
- Explained services and products to customers in a friendly and engaging way
- Verified that all customers received receipts for their purchases
- Determined customer needs by asking relevant questions and listening actively to the responses
- Helped drive sales goals and achieve monthly quotas
- Greeted customers entering the store to ascertain what each customer wanted or needed
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot
- Conducted weekly walk-throughs with the manager to discuss interior visual displays, including store window presentation
- Answered product questions with up-to-date knowledge of sales and store promotions
- Identified potential shoplifters and alerted management
- Completed all point of sale opening and closing procedures, including counting the contents of the cash register
- Maintained cleanliness and presentation of stock room and production floor
- Routinely answered customer questions regarding merchandise and pricing
- Maintained established merchandising standards, including window, sales floor and promotional displays
Sales Associate
Marshalls
05.2015 - 10.2016
- Developed positive customer relationships through friendly greetings and excellent service
- Prepared merchandise for sales floor
- Provided repeat customers with exceptional care and attention
- Prioritized and accomplished wide range of tasks each shift
- Organized racks and shelves to maintain the visual appeal of the store
- Operated the cash register
- Monitored entrances, exits and fitting rooms for signs of theft
- Trained and served as a peer coach for new sales associates
- Answered questions regarding the store and its merchandise
- Greeted customers and ascertained customers' needs
- Directed individuals to merchandise locations
- Maintained adherence to all company protocols
- Kept work areas clean and neat at all times
- Helped customers with questions, problems and complaints in person and via telephone
- Reported incidents to management
- Accepted and processed returns
- Worked collaboratively in team environment
- Offered customers store credit card
Sales Associate
Marshalls
12.2012 - 04.2015
- Developed positive customer relationships through friendly greetings and excellent service
- Prepared merchandise for sales floor
- Provided repeat customers with exceptional care and attention
- Prioritized and accomplished wide range of tasks each shift
- Organized racks and shelves to maintain the visual appeal of the store
- Operated the cash register
- Monitored entrances, exits and fitting rooms for signs of theft
- Trained and served as a peer coach for new sales associates
- Answered questions regarding the store and its merchandise
- Greeted customers and ascertained customers' needs
- Directed individuals to merchandise locations
- Maintained adherence to all company protocols
- Kept work areas clean and neat at all times
- Helped customers with questions, problems and complaints in person and via telephone
- Reported incidents to management
- Accepted and processed returns
- Worked collaboratively in team environment
- Offered customers store credit card
Education
High School Diploma -
North Port High School
2014
Skills
- Self-motivated
- Extremely organized
- Skilled in Microsoft Office 2010
- Strong verbal communication
- Public speaking
- Fast Learner
- Willing to learn new things
- Punctual
Certification
- Certified in Microsoft Word, PowerPoint, and Excel 2010
- Trailer Dock Release certified
- Hostler Certified
- CPR/First-Aid Certified
- JJ Keller Certified DOT Driver Trainer
Timeline
Process Assistant - OTR
Amazon
08.2024 - Current
Driver Trainer
Amazon
08.2021 - Current
Shift Assistant
Amazon
07.2020 - 08.2021
Logistics Specialist
Amazon
11.2019 - 06.2020
Yard Specialist
Amazon
06.2019 - 11.2019
Process Assistant
Amazon
05.2019 - 06.2019
Sort Center Associate
Amazon Sortation Center RIC5
10.2017 - 05.2019
Manager Trainee
Rack Room Shoes
10.2016 - 09.2017
Sales Associate
Marshalls
05.2015 - 10.2016
Sales Associate
Marshalls
12.2012 - 04.2015
High School Diploma -
North Port High School
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