Jacob Von Allmen
Oklahoma City,OK
Summary
Welcoming Customer Service Cashier adept at greeting customers, counting money, collecting payments and handling customer complaints. Committed to ensuring each customer receives outstanding service by providing friendly and helpful support. Areas of expertise include cash handling and problem solving.
Overview
11
11
years of professional experience
Work History
Drive-Thru Cashier
Whataburger Restaurants L&c
Oklahoma City, OK
01.2020 - 10.2021
- Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
- Demonstrated outgoing and friendly behavior and positive attitude and interacted well with staff and customers.
- Understood restaurant menu, limited-time offers and promotions to answer guest questions.
- Resolved problems with orders quickly and offered refund or replacement.
- Balanced cash drawer at beginning and close of shift.
Front Desk Receptionist
Hilton Hotels Corporation
Saranac Lake, NY
05.2018 - 01.2020
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Collected room deposits, fees and payments.
- Kept accounts in balance and ran daily reports to verify totals.
National Guard RESV
Department Of National Defence
Charleston, SC
10.2010 - 05.2018
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Responded quickly to incidents and assessed active situations for security concerns.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Responded quickly to emergency situations to assess and deflect issues.
- Patrolled and monitored premises in company vehicle, on bicycle and by foot.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
- Secured entrances and exits by maintaining physical presence and carefully monitoring CCTV.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
Education
GED -
Department of Defense GED Program
Charleston, SC05.2010
Skills
- Work Task Prioritization
- Taking and Preparing Orders
- Cash Register Operations
- Price Identification
- Customer Transactions
- Order Accuracy Verification
- Excellent Communication
- Guest Satisfaction
- Brand Loyalty
- Multitasking and Organization
- Inventory Stocking
- Cash Register Operation
Timeline
Drive-Thru Cashier
Whataburger Restaurants L&c
01.2020 - 10.2021
Front Desk Receptionist
Hilton Hotels Corporation
05.2018 - 01.2020
National Guard RESV
Department Of National Defence
10.2010 - 05.2018
GED -
Department of Defense GED Program
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