Jacob Waddell

Assistant Manager

Atwoods Bakery

04.2017 - Current

Used industry expertise, customer service skills and analytical nature to promptly resolve customer concerns and promote loyalty.
Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Leveraged data and analytics to make informed decisions, implement new processes and procedures, and streamline store operations for increased efficiency.
Facilitated clear communication between employees and upper management through regular meetings and updates.
Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
Promoted teamwork within the workplace by encouraging collaboration among staff members on various projects.
Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
Helped with planning schedules and delegating assignments to meet coverage and service demands.
Mentored team members by offering guidance/support in their assigned roles to enhance professional development and accountability in workplace.
Assisted in organizing and overseeing assignments to drive operational excellence.
Defined clear targets and objectives and communicated to other team members.
Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Maintained a clean, safe, and organized store environment to enhance the customer experience.
Supervised day-to-day operations to meet performance, quality and service expectations.
Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.