Jacob Wallace
Portage,MI
Summary
Results-focused leader with top-notch abilities in overseeing operations, delegation and crew actions. Detail-oriented in maintaining files for customers, management and crew members. Supports team performance with well-maintained equipment and properly planned daily schedules. Highly-motivated individual with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Always ready to work and willing to work overtime and a strong advocate for accountability.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Dispatcher
ejkj logistics
Sterling Heights, MI
08.2023 - Current
- Maintained current knowledge of personnel in field and completed deliveries or delays.
- Verified driver credentials prior to assigning them a route or task.
- Identified locations and needs of callers to accurately send assistance.
- Documented services performed, operations information and dispatch details in system.
- Ensured compliance with safety regulations and company policies.
- Investigated and resolved customer and vendor issues to retain business.
- Relayed work orders, messages or information using telephones or two-way radios.
- Determined types or amounts of equipment, vehicles or personnel to meet work orders or specifications.
- Coordinated with other dispatchers to ensure efficient delivery schedules were met.
- Trained employees on triaging and dispatching procedures to properly handle daily calls.
- Tracked vehicles using GPS technology and provided real-time status updates as needed.
- Supervised driver dispatching, route planning and vehicle tracking for over [Number] drivers.
- Conferred with customers or supervising personnel to address questions, problems or requests for service or equipment.
General Manager
Five Guys
PORTAGE, MI
07.2013 - 04.2023
- Enhanced operational performance by developing effective business strategies, systems and procedures.
- Implemented successful business strategies to increase revenue and target new markets.
- Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
- Assisted in the recruitment process by interviewing potential candidates for open positions.
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Trained employees on duties, policies and procedures.
- Ensured compliance with local health department regulations regarding food safety standards.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Led employee evaluations with constructive feedback to boost performance.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Created schedules and monitored payroll to remain within budget.
- Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
- Supervised employees through planning, assignments and direction.
- Recruited, trained and empowered employees to achieve key performance indicators.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
- Performed routine audits of internal controls in order to maintain accuracy of financial records.
- Conducted regular meetings with senior management team to review progress against established objectives.
- Prepared staff work schedules and assigned team members to specific duties.
- Guided management and supervisory staff to promote smooth operations.
- Conducted employee evaluations to provide adequate feedback and recognize quality performance.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
District Manager
Five Guys
Saint Joseph, MI
03.2020 - 07.2021
- Developed and implemented district-wide sales strategies to increase revenue and market share.
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
- Worked with direct reports to develop and implement action plans, improving operating results.
- Regularly communicated updates regarding changes in corporate policies or procedures down through store level employees.
- Directed and coordinated products, services and sales activities.
- Coached, developed and motivated team to achieve revenue goals.
- Collaborated with other departments such as marketing, human resources, finance, to achieve goals set by upper management.
- Mentored team members by demonstrating best practices for sales and customer service.
- Drove district growth through program quality, sales initiatives and customer service.
- Identified opportunities for process improvement across multiple locations within the district.
- Maximized branch revenue by optimizing daily operations.
- Prepared locations for audits by analyzing marketing and inventory reports.
- Reviewed inventory levels at each store in order to ensure adequate stock availability.
- Provided ongoing coaching and training for store managers on how to maximize productivity and profits.
- Analyzed financial data for each store in the district to identify areas of improvement or growth potentials.
Education
GED -
Ged.com
Kalamazoo, MI07.2016
Skills
- Driver Communication
- Data Entry
- Schedule Management
- Customer Relations
- Processing Orders
- Training New Hires
- Monitoring Field Personnel
- Updating Logs
Accomplishments
- 2017 top manager Five Guys burgers and Fries
Certification
- ServSafe Certified
- ServSafe Proctor
References
References available upon request.
Timeline
Dispatcher
ejkj logistics
08.2023 - Current
District Manager
Five Guys
03.2020 - 07.2021
General Manager
Five Guys
07.2013 - 04.2023
GED -
Ged.com
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