Jacob Wallace
Ames,IA
Summary
Tenacious Representative possessing dynamic interpersonal expertise for developing fruitful customer relationships. Adept mediator of client requirements and organizational interests promoting mutually beneficial deals. Focused communicator fostering favorable service applications for maximizing customer interest and satisfaction.
Overview
9
9
years of professional experience
Work History
Instacart Shopper
Instacart
05.2023 - Current
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Managed time effectively to complete multiple orders within tight deadlines, maximizing productivity and earnings.
- Worked productively with customers to meet order requirements and service expectations.
- Increased customer satisfaction by providing timely and efficient grocery shopping services.
Internal Area Manager
United Auto Credit
01.2021 - 01.2023
- Work with dealerships to process and fund loans
- Assist with monthly operations including but not limited to sales, finance, marketing, growing business, and training
- Monitor performance and cost efficiency.
Sales Manager
Berry’s Auto
12.2018 - 01.2021
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
Warehouse Staff
Ashley Furniture
01.2018 - 10.2018
- Assisted in warehouse work with Ashley furniture
- Assembling and delivery of furniture pieces as well as truck maintenance.
Service and Customer Service Manager
Action Towing
12.2015 - 01.2018
- Handle calls and scheduling of services for towing and rescue customers
- Spoke with customers regarding complaints and return of property and to coordinate recovery of their vehicles.
Manager
Super 8 Hotel
05.2015 - 12.2015
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Education
Bachelor of Arts - History
Southern New Hampshire University
Hooksett, NH01.2025
Skills
- Customer Support
- Goal-oriented mindset
- Data entry proficiency
- Customer Relations
- Call Center Technology
- Efficient multitasking
- Product Knowledge
References
Available upon request
Timeline
Instacart Shopper
Instacart
05.2023 - Current
Internal Area Manager
United Auto Credit
01.2021 - 01.2023
Sales Manager
Berry’s Auto
12.2018 - 01.2021
Warehouse Staff
Ashley Furniture
01.2018 - 10.2018
Service and Customer Service Manager
Action Towing
12.2015 - 01.2018
Manager
Super 8 Hotel
05.2015 - 12.2015
Bachelor of Arts - History
Southern New Hampshire University