Jacob Warren
San Diego,CA
Summary
Versatile and technically skilled professional with over 3 years of experience in technical support. Extensive knowledge as a supervisor in customer service, accumulating 5+ years of experience in this field. Solid background in troubleshooting technical issues and providing effective solutions to customers. Successfully resolved complex inquiries, ensuring high levels of satisfaction and loyalty. Strong communication and problem-solving skills consistently demonstrated in dynamic environments. Seeking a remote supervisor role to leverage expertise in technical support and customer service.
Overview
6
6
years of professional experience
Work History
Customer Service Technician Manager
Euramco Safety, Inc.
04.2022 - Current
- Provide technical support to customers via phone, email, and chat, troubleshooting hardware and software issues.
- Work with team of salesmen to globally spread information and assistance with our product.
- Document all customer interactions and solutions in a detailed manner for future reference using Salesforce.
- Enhanced customer experience with personalized assistance on product features and product recommendations.
- Manage high volume of incoming calls and emails while maintaining quality standards for office environment.
- Process orders and invoices for incoming Purchase Orders as well as upselling products to customers.
- Work closely with respective dealers of our products to ensure proper end user satisfaction.
Supervisor
Ultrastar Cinemas
11.2018 - Current
- Demonstrated commitment to the organization's core values, leading by example and fostering a culture of excellence.
- Improved operational procedures to maximize staff productivity during peak performance times.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans with hands-on training.
- Evaluated customer needs and feedback to drive product and service improvements.
- Consistently recorded and maintained inventory of all products on a weekly basis.
- Consulted with management to offer new innovative ways to increase revenue.
Assembler
Euramco Safety, Inc.
01.2019 - 04.2022
- Assembled 20-50 industrial fans, blowers, or ventilators based on customer orders on a weekly basis.
- Manufactured and tested products destined for use by U.S Navy, Firefighters, and Fire Rescue.
- Handled $700-$900 worth of parts and construct them into products to be sold for $1,500-$1,900, earning the company 1.5-2.5 times profit on each individual fan.
- Identified damaged parts and quickly repair or replace components.
- Interpreted assembly specifications, schematics, and manuals to complete high-quality work.
- Increased production efficiency by assembling components quickly and accurately.
- Checked the quality of completed products and component materials to comply with manufacturing specifications.
Education
Bachelor of Science - Criminal Justice
San Diego State University
San Diego, CA05.2018
Skills
- Prioritization
- Active listening
- Excellent customer service
- Interpersonal skills
- Time-management
- Diplomacy
- Attention to detail
- Hardware troubleshooting
- Installations and repairs
- Technical Support
- Office Administration
Timeline
Customer Service Technician Manager
Euramco Safety, Inc.
04.2022 - Current
Assembler
Euramco Safety, Inc.
01.2019 - 04.2022
Supervisor
Ultrastar Cinemas
11.2018 - Current
Bachelor of Science - Criminal Justice
San Diego State University
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