Jacob Washburn
Byron center,MI
Summary
Accomplished Store Manager with a proven track record at Serv-U-Success. Fully Retail Certified in all areas of the business excelling in customer service and staff management. Demonstrated expertise in inventory management and store merchandising, alongside strong problem-solving and outstanding communication skills. Successfully mentored staff, optimizing store operations and enhancing productivity, all while fostering a positive and efficient work environment.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Store Manager
Serv-U-Success
06.2014 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Approved regular payroll submissions for employees.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Rotated merchandise and displays to feature new products and promotions.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
Prep Cook
McDonald's
10.2013 - 05.2014
- Demonstrated strong multitasking abilities, managing multiple food stations simultaneously without compromising quality or speed.
- Contributed to a positive work atmosphere through effective communication and teamwork among staff members.
- Collaborated with kitchen team, effectively communicating to streamline processes and optimize workflow.
- Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
Education
High School Diploma -
Wyoming High School
Wyoming, MI06-2014
Skills
- Customer service
- Problem-solving
- Multitasking and organization
- Outstanding communication skills
- Store operations
- Training and mentoring
- Friendly and positive
- Inventory management
- Store merchandising
- Staff management
Certification
Certified Retail Professional (Knowledge, Merchandising, Continuous improvement, Projects)
Cyber Security
Timeline
Store Manager
Serv-U-Success
06.2014 - Current
Prep Cook
McDonald's
10.2013 - 05.2014
High School Diploma -
Wyoming High School