Jacob Waters
Washington Courthouse
Summary
Focused and driven Benefits & Planning Consultant that consistently delivers effective and efficient client outcomes with an organized, transparent, and skilled approach. Knowledgeable about financial planning topics, wealth management team management, relationship building, and financial acumen. Ensures the success of a team by collaborating with business partners to create fluidity for clients to help them achieve their financial goals.
Overview
11
11
years of professional experience
2018
2018
years of post-secondary education
1
1
Certification
Work History
Benefits and Planning Consultant
Fidelity Investments
Covington
09.2024 - Current
- Developed personalized financial plans aligning with client goals and risk tolerance.
- Conducted comprehensive financial needs assessments to identify client priorities.
- Educated clients on financial products, investment options, and retirement planning strategies.
- Reviewed and updated financial plans regularly to adapt to changing circumstances.
- Counseled clients on how best to use their assets in order to meet their long-term goals.
- Built strong relationships with clients through effective communication skills.
- Performed benefit analyses for clients to ensure they are maximizing key programs such as 401(k), deferred compensation, and HSA plans.
Workplace Planning Consultant (III)
Fidelity Investments
Covington
03.2024 - 09.2024
- Received inbound calls from both active and inactive 401k participants to assist with service transactions such as withdrawals or account maintenance.
- Completed daily practice management tasks such as book management for participants that I already engaged with, reaching out to participants who have planning needs, and continuous follow ups with participants if needed.
- Assist high net worth individuals in creating a comprehensive retirement plan that aligns with their objectives, investment approaches, and financial circumstances.
- I recommended investment strategies to plan participants and implemented necessary changes. Additionally, I discussed distribution options and provided recommendations when required.
- I directed participants to my business partners, including Financial Consultants and Investment Consultants, for comprehensive planning discussions. This ensures that participants receive optimal value and are guided towards the most beneficial next step in their financial journey.
Workplace Planning Consultant (II)
Fidelity Investments
Covington
05.2023 - 03.2024
- Received inbound calls from 401k participants to discuss service transactions such as withdrawals and account maintenance
- Completed daily practice management tasks such as book management for 401k participants I already engaged with, reaching out to prospects who have planning needs, and continuous follow ups with participants if needed
- Created high-level retirement analysis' for participants of 401k plans to allow them to gain a projection of their retirement map
- Provided investment guidance to 401k participants who are either hands-on or hands-off investors
- Referred participants to local investor center partners to have a more in-depth planning conversation to help achieve their financial goals
- Discussed distribution options with participants for their 401k accounts on a high level by either providing education or guidance if needed.
Investment Solutions Representative
Fidelity Investments
Covington
05.2022 - 05.2023
- Received inbound calls from Personal Investing clients to resolve service needs such as account maintenance and placing trades
- Discussed high-level financial planning topics with clients
- Completed retirement analysis' for clients to give them a snapshot of their retirement map
- Provided investment guidance to clients who were either hands-on or hands-off investors for numerous types of financial goals
- Referred clients to partners in our investor centers to have an in-depth planning conversation to help achieve their financial goals.
Customer Relationship Advocate
Fidelity Investments
Covington
05.2021 - 05.2022
- Assisted clients with financial transactions on their accounts such as trading and account maintenance
- Provided an outstanding customer experience to clients via a phone or chat conversation
- Solved complex problems that prevented clients from achieving their financial goals such as issues with online access, adding account features, or issues with forms submitted
- Consistently strived to meet monthly key performance indicators.
Intern
Creative Financial Solutions
Washington Courthouse
08.2020 - 12.2021
- Gained experience by helping co-create financial plans with Certified Financial Planners
- Sought insight from listening in on appointments, phone calls, and meetings.
Pharmacy Technician
CVS Health
Washington Courthouse
07.2017 - 05.2021
- Adhered strictly to HIPAA regulations related to confidentiality of patient information at all times
- Input patient and prescription information to produce product labels and assist in prescription filling process
- Demonstrated knowledge of pharmaceutical terminology including generic and brand names and abbreviations
- Selected appropriate medicine and measured dosages to fill prescriptions under pharmacist direction
- Processed insurance claims and payments for medications
- Resolved customer service issues in a timely manner.
Footwear Sales Associate
Nike
Jeffersonville
03.2015 - 07.2017
- Developed strong product knowledge of footwear brands, styles, and trends
- Maintained an organized store environment by stocking shelves and organizing displays
- Adhered to all company policies regarding returns, exchanges, refunds
- Assisted customers with selecting appropriate sizes, colors, or styles for their needs
- Greeted customers warmly upon entering the store and offered assistance when needed.
Education
Bachelor of Science (B.S.) in Financial Planning -
Franklin University
Columbus, OhioHigh School Diploma -
Washington Senior High
Washington Court House, OHSkills
- Financial planning
- Investment strategies
- Retirement analysis
- Benefit analysis
- Client relationship management
- Problem solving
- Effective communication
- Team Management
Certification
- Series 7
- Series 66
- Series 63
City
Washington Courthouse
Education
other
State
Ohio
Zip
43160
Timeline
Benefits and Planning Consultant
Fidelity Investments
09.2024 - Current
Workplace Planning Consultant (III)
Fidelity Investments
03.2024 - 09.2024
Workplace Planning Consultant (II)
Fidelity Investments
05.2023 - 03.2024
Investment Solutions Representative
Fidelity Investments
05.2022 - 05.2023
Customer Relationship Advocate
Fidelity Investments
05.2021 - 05.2022
Intern
Creative Financial Solutions
08.2020 - 12.2021
Pharmacy Technician
CVS Health
07.2017 - 05.2021
Footwear Sales Associate
Nike
03.2015 - 07.2017
Bachelor of Science (B.S.) in Financial Planning -
Franklin University
High School Diploma -
Washington Senior High