Jacob Watson
Springfield,OR
Summary
Experienced in customer service and custodial work, dedicated to cleanliness and customer satisfaction. Skilled at multitasking in various roles and environments. Quick learner with a track record of contributing to team success through hard work, attention to detail, and strong communication skills. Seeking growth and development in a challenging new role.
Overview
8
8
years of professional experience
Work History
Custodian
Springfield Public Schools
Springfield, OR
06.2023 - Current
- Sweeping, mopping, and vacuuming floors; cleaning bathrooms, kitchens, and other common areas; emptying trash cans and disposing of waste appropriately.
- Replacing light bulbs and repairing or replacing faulty electrical outlets; performing minor plumbing repairs such as unclogging toilets.
- Cleaning windows, mirrors, walls, and ceilings; dusting furniture and wiping down surfaces.
- Maintaining the security of the building by locking doors after hours; ensuring all entrances are closed securely.
- Inspecting buildings for safety hazards or damages that need to be addressed; reporting any issues to management immediately.
Customer Service Representative
Cabela's Inc.
Springfield, OR
11.2022 - 06.2023
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Merchandiser
The Coca-Cola Company
Springfield, OR
09.2021 - 11.2022
- Regularly monitored store shelves to ensure product availability, restocking and rotating merchandise as needed.
- Created merchandising plans based on customer buying habits and trends in the industry.
- Developed promotional strategies to increase sales of featured products.
- Researched new products to determine potential success in assigned stores.
Customer Service Representative
Walgreens
Springfield, OR
04.2018 - 09.2021
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Developed strong relationships with customers by providing personalized assistance and support.
Arby's Crew Member
Arby's
Springfield, OR
04.2016 - 04.2018
- Educated customers on menu items, product ingredients and nutritional values.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Restocked kitchen supplies including food products and utensils.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
- Provided excellent customer service to maintain a positive atmosphere for guests.
Education
High School Diploma -
Thurston High School
Springfield, OR06-2013
Skills
- Critical Thinking
- Analytical
- Networking
- Teamwork and Collaboration
- Analytical Thinking
- Decision-Making
- Computer Skills
- Clerical Support
- Task Prioritization
- Attention to Detail
- Customer Service
- PPE use
- Analytical and Critical Thinking
- Verbal Communication
- Conflict Resolution
- Microsoft Software Proficiency
Timeline
Custodian
Springfield Public Schools
06.2023 - Current
Customer Service Representative
Cabela's Inc.
11.2022 - 06.2023
Merchandiser
The Coca-Cola Company
09.2021 - 11.2022
Customer Service Representative
Walgreens
04.2018 - 09.2021
Arby's Crew Member
Arby's
04.2016 - 04.2018
High School Diploma -
Thurston High School