Jacob Wells
Pickerington,Ohio
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer positive and memorable experiences.
Overview
17
17
years of professional experience
Work History
Technical Consultant
Jacob Wells Consulting
Columbus, Ohio
02.2020 - Current
- Initiated client internet projects for large companies, including JPMorgan Chase, using strong communication skills.
- Assessed technical needs of clients for Jacob Wells Consulting engagements, ensuring tailored solutions.
- Provided training to clients on computer hardware and software use.
- Consultant coordinated with team members on the installation of new hardware components.
- Supported team members by addressing hardware-related inquiries, enhancing overall project efficiency.
- Supported setup of personal computer software for receipt of VDI information on a direct network.
- Facilitated internal team communication by providing essential links.
Personal Care Assistant
Jeffrey A Wells
Columbus, Ohio
05.2014 - Current
- Aided family in managing care for elderly person with Dementia, ensuring comfort and dignity.
- Supported Jeff Wells in daily care routines for his disabled daughter, enhancing her quality of life.
- Fostered companionship through engaging conversations and quiet activities, promoting emotional well-being.
- Provided emotional support to clients by listening attentively and engaging them in meaningful conversations.
- Ensured safety of patients by monitoring environment and responding promptly to any emergency situations that may arise.
Shelf Stocker
J and R Bait Shop
Lancaster, Ohio
01.2010 - 01.2014
- Executed general labor tasks and stocked items across store sections to maintain product availability and support customer needs.
- Organized bait, tackle, and fishing supplies on sales floor to improve customer access and shopping experience.
- Restocked bait shop shelves with fishing tackle, lures, and terminal gear.
- Organized live bait coolers and maintained product freshness throughout shift.
- Rotated merchandise to keep bait shop displays neat and easy to shop.
Education
Bachelor's degree - Communications, History
The Ohio State University
Columbus, OH06-2021
Skills
- VDI configuration
- Hardware installation
- Client relations
- Equipment setup
- Client needs assessment
- Customer support
- Effective communication
- Client relations
- Problem-solving mindset
- Teamwork
- Adaptability
- Teamwork
Accomplishments
- Dean's List
- National Honor Society
- Graduated in the top 25% within the School of Communications
Timeline
Technical Consultant
Jacob Wells Consulting
02.2020 - Current
Personal Care Assistant
Jeffrey A Wells
05.2014 - Current
Shelf Stocker
J and R Bait Shop
01.2010 - 01.2014
Bachelor's degree - Communications, History
The Ohio State University