Jacob Westfall
Schenectady
Summary
Experienced Practice Manager successful at handling payroll administration and patient relations for premier occupational health clinic. Promotes business development and community profile by developing positive rapport with patients and handling marketing activities. Successful forging partnerships with hospitals and specialty practices to extend patient care reach.
Overview
5
5
years of professional experience
Work History
Commercial Property Manager
Workfit Medical LLC
01.2025 - Current
- Communicated with clients and tenants while offering strategic solutions to remedy problems.
- Reviewed aged receivables, followed up on premium payment collection and assisted accounting department with account reconciliations.
- Maintained accurate and timely documentation of communication with clients.
Medical Practice Administrator
Workfit Medical LLC
03.2022 - Current
- Boosted staff morale by offering constructive feedback and specific direction.
- Developed and implemented strategies to improve patient access, satisfaction and care quality.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Consulted with healthcare professionals on business decisions.
Medical Appointment Scheduler
Statlinx
08.2021 - 02.2022
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Maintained confidentiality of patient information to comply with HIPAA regulations and protect patient privacy.
- Maintained accurate patient records for proper tracking of patient history and treatment.
- Managed multiple schedules and prioritized tasks to meet demands of fast-paced work environment.
Tissue Recovery Specialist
Connectlife
06.2020 - 04.2021
- Followed laboratory protocols for specimen processing, analysis, and results reporting.
- Executed over 150 recovery cases with surgical level sterility and recovery techniques.
- Became a team trainer within five months of starting position.
- Worked closely with site manager to develop new recovery procedures and techniques to streamline operations.
Education
Master of Science - Healthcare Administration
Indiana University, Purdue University Indianapolis
Indianapolis, IN12-2022
Bachelor of Science - Health Science
The Sage Colleges
Albany, NY12-2020
Skills
- Insurance verification
- Regulatory reporting
- Recruitment and retention
- Physician relations
- HIPAA regulations
- Policy and procedure development
- Staff development
- Revenue cycle management
Timeline
Commercial Property Manager
Workfit Medical LLC
01.2025 - Current
Medical Practice Administrator
Workfit Medical LLC
03.2022 - Current
Medical Appointment Scheduler
Statlinx
08.2021 - 02.2022
Tissue Recovery Specialist
Connectlife
06.2020 - 04.2021
Master of Science - Healthcare Administration
Indiana University, Purdue University Indianapolis
Bachelor of Science - Health Science
The Sage Colleges
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