Jacob White
Indianapolis,IN
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
7
7
years of professional experience
Work History
Solutions Engineer
Dealer Inspire
Indianapolis, IN
10.2022 - Current
- Provided support to Dealerships in achieving their goal of fixing their website.
- Provided exceptional customer support by answering phone calls and overseeing case work for dealership-related concerns. Demonstrated strong problem-solving skills and prompt resolution of issues. Ensured customer satisfaction through timely responses.
- Collaborated with various departments to reach resolutions on case work
- Demonstrated a proven track record of exceeding goals for different departments with ongoing success
- Assisted Dealers during outages and offered reassurance in a professional manner.
Customer Service Representative
LCP Transportation
01.2022 - Current
- Coordinated transportation services for Indiana Medicaid beneficiaries to authorized sites within the insurance network
- Informed members about our service offerings, which included mileage reimbursement and bus passes.
- Fostered strong relationships with vendors to ensure high trip quality.
- Answered customer inquiries and provided accurate information regarding products and services.
- Developed strong relationships with customers by providing personalized assistance and support.
Customer Service Representative
Geico
04.2019 - 10.2021
- Educated customers on coverage and billing, providing excellent customer service.
- Demonstrated exceptional communication skills when effectively interacting with customers over the phone and via written correspondence
- Thrived in a dynamic call center setting with high call volume.
- Updated databases with new and modified customer data.
- Supported sales team members to drive growth and development.
Substitute Teacher
Kelly Staffing
04.2017 - 03.2019
- Managed different teaching responsibilities of multiple teachers on substitution.
- Followed detailed instructions and plans provided by the teacher with precision
- Provided maximum assistance to students, utilizing my knowledge for their success.
- Organized lesson plans and activities for students.
- Assisted with classroom management issues when needed.
Education
Associates Degree in Information Technology -
Vincennes University
Indianapolis, IN01.2015
Skills
- Intermediate knowledge of Microsoft Office Products
- Team player
- Problem solver
- Effective Communicator
- Reliable
- Quick learner
- Account updating
- Appointment Scheduling
- Product Knowledge
Accomplishments
- Continue to exceed engagement goals in tier 1 support.
Timeline
Solutions Engineer
Dealer Inspire
10.2022 - Current
Customer Service Representative
LCP Transportation
01.2022 - Current
Customer Service Representative
Geico
04.2019 - 10.2021
Substitute Teacher
Kelly Staffing
04.2017 - 03.2019
Associates Degree in Information Technology -
Vincennes University
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