Summary

Overview

Work History

Education

Skills

Timeline

Jacob White

Twin Falls,ID

Summary

Assistant Store Manager with a proven track record at Rocky Mountain Supply, excelling in customer service and engagement. Skilled in problem-solving and inventory control, I significantly improved customer satisfaction rates. Excellent at building strong relationships, I fostered a loyal customer base and enhanced store operations.

Overview

14

14

years of professional experience

Work History

Assistant Store Manager

Rocky Mountain Supply

03.2011 - Current

Handled problematic customers and clients to maintain excellent customer service.
Trained and guided team members to maintain high productivity and performance metrics.
Assisted in recruiting, hiring and training of team members.
Created and maintained safe and secure work environments for employees.
Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
Maintained positive customer relationships by responding quickly to customer service inquiries.
Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Processed payments for credit and debit cards and returned proper change for cash transactions.
Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.

Education

High School Diploma -

Kimberly High School

Kimberly, ID

05-2011

Skills

Problem-solving
Customer service and engagement
Inventory control
Store organization

Working with Intuit Quickbooks
Working with Excel and Word
Relationship building

Timeline

Assistant Store Manager

Rocky Mountain Supply

03.2011 - Current

High School Diploma -

Kimberly High School