Jacob White
Komatsu
Salt Lake City,UT
7
years of professional experience
Digital Operations Coordinator managing 18,000+ SKU records, website, email, and social media execution, marketing assets, and supplier coordination across 6+ product launches per quarter. Drives pricing optimization and platform testing, resolving 15+ platform issues per month through cross-functional support that improved sales 54% year over year. Mentors marketing staff and keeps the online purchasing experience stable from setup through end stage.
Work History
Sales Coordinator
1 Year 5 Months- Coordinated sales support activities across internal teams to keep customer requests moving smoothly.
- Prepared customer-facing sales documentation and correspondence for quotes, follow-ups, and order confirmations.
- Tracked open sales items and followed up on pending requests to support timely resolution.
- Maintained accurate customer records and updated account details to support consistent sales activity.
- Supported quote preparation by gathering product details, pricing information, and customer requirements.
- Coordinated with suppliers to confirm product availability and relay updates to the sales team.
- Reviewed sales reports to identify order trends and support planning discussions.
- Helped coordinate product launch materials and timing across sales and support functions.
- Updated sales databases with order changes, contact details, and account notes.
- Supported promotional coordination by sharing approved content with sales contacts and stakeholders.
- Tracked SKU details and product information to reduce confusion during sales order entry.
- Created New Systems, both AI based, and manual process configuration, to streamline the accessibility of sales and marketing assets for immediate use by all teams.
- Curated and managed over 200 independent marketing assets.
- Improved the turnaround time of existing processes for sales marketing by 425% in efficiency, and an 80.95% overall reduction in time, while increasing accuracy of involved assets.
Digital Operations Coordinator
8 Months- Maintained over 18,000 SKUs while managing data setup, updates, and end-stage accuracy across the catalog.
- Supported strategic launches of new products resulting in a 54% increase in sales year over year through supplier research and gap analysis.
- Directed digital marketing plans across website, email, and social channels to strengthen sales execution and audience reach.
- Managed supplier relationships to support product launches, updates, and competitive pricing on supplies and services.
- Developed sales and marketing assets for internal teams and trade shows to improve brand visibility.
- Supervised the online platform and resolved technical issues to improve the customer purchasing experience.
- Strengthened revenue sources across long-standing accounts while mentoring the marketing team and coordinating with sales partners.
Executive Sales Assistant
8 Months- Collaborated with the CEO to refine offerings and launch new products aligned to market opportunities.
- Prepared presentations, reports, and meeting materials for internal and external executive discussions.
- Mentored staff on aligning daily work with organizational goals and broader business priorities.
- Handled confidential information with discretion and responded tactfully to sensitive employee and vendor inquiries.
- Crafted customized sales pitches for major corporate accounts and coordinated cross-functional CEO requests on deadline.
Account Manager
2 Years- Designed a sales platform that streamlined customer purchasing and drove annual sales increases of up to 2000%.
- Collected customer issues and translated recurring pain points into clearer sales and service improvements.
- Created the company's first product knowledge database and training manual to strengthen team knowledge and customer satisfaction.
- Provided product guidance to marketing and data teams, improving data accuracy and supporting stronger content decisions.
Customer Care Specialist
11 Months- Built lasting customer relationships through open, consistent communication that strengthened trust in the account experience.
- Maintained strong satisfaction levels by delivering reliable service and timely support after purchases and issue resolution.
- Logged customer inquiries and transaction details accurately to keep records organized and accessible for follow-up.
- Coordinated with cross-functional teams to deliver practical solutions and address recurring customer issues.
- Launched the company's first online chat support service and coached team members through difficult customer interactions.
Customer Service Representative
1 Year 1 Month- De-escalated difficult customer concerns, preserving positive relationships through steady communication and patient issue resolution.
- Supported product selection, ordering, billing, returns, exchanges, and technical questions for customers.
- Recommended product, service, and billing improvements to management to reduce recurring customer issues.
Education
Honors Diploma
Skills
Digital marketing
Digital marketing strategy
Content creation
Email marketing
Social media marketing
Marketing asset management
Sales strategy
Customer relationship management
Lead qualification
Revenue reporting
Territory planning
Data management
Supplier management
SKU management
Cross-functional coordination
Product launch coordination
A/B testing
Email segmentation
Education and Training
other
Timeline
Sales Coordinator
Komatsu
05.2025 - 10.2026Read More
Digital Operations Coordinator
Loftus International
08.2024 - 04.2025Read More
Executive Sales Assistant
Loftus International
12.2023 - 08.2024Read More
Account Manager
Loftus International
12.2021 - 12.2023Read More
Customer Care Specialist
Loftus International
12.2020 - 11.2021Read More
Customer Service Representative
Loftus International
11.2019 - 12.2020Read More
Alta High School
Honors Diploma
Read More