Summary
Overview
Work History
Education
Skills
References
Work Availability
Work Preference
Quote
Timeline
OfficeManager
Jacob Whitley

Jacob Whitley

Mt Pleasant,NC

Summary

Dynamic professional with a proven track record at Modwash, excelling in operational strategy and customer satisfaction. Skilled in P&L management and technical troubleshooting, I drive efficiency improvements and foster strong customer relationships. Adept at staff development, I ensure high service quality and effective communication across teams.

Overview

5
5

Years in carwash industry

Work History

Chemical Technician

NCS
Charlotte, NC
01.2025 - Current
  • Ensure maximum customer satisfaction through technical support and problem-solving.
  • Monitor and manage chemical inventory, place replenishment orders, and ensure proper levels.
  • Provide technical assistance during chemical transitions, installations, and troubleshooting.
  • Conduct site surveys, maintain Wash Key Reporting, and provide technical reports.
  • Provide training to car wash personnel on NCS products and chemistry basics.
  • Maintain accurate and up-to-date computer files of customer issues and solutions.
  • Analyze customer outputs, troubleshoot issues, and make recommendations for technical updates, and efficiency improvements.
  • Support and execute on corporate accounts (CTC) according to established protocols.
  • Replace, repair, or adjust carwash equipment and systems.

General Manager

Modwash
Locust, North Carolina
09.2023 - 01.2025
  • Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
  • Established and maintained effective communication with staff members to ensure efficient operations.
  • Managed all aspects of daily business operations, including budgeting, staffing, scheduling, inventory control, customer service, and sales.
  • Maintain daily, weekly and monthly maintenance on all equipment.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.

Residential Manager

Overhead garage doors
Charlotte , NC
05.2021 - 09.2023
  • Developed and implemented policies and procedures to ensure compliance with local housing regulations.
  • Conducted regular inspections of residential buildings and common areas to identify health, safety, and maintenance issues.
  • Coordinated the acquisition of materials, supplies, and services necessary for building repair and upkeep.
  • Established a customer service program to ensure tenants receive prompt response to requests and complaints.
  • Assisted in the preparation of budgets for residential buildings; monitored expenditures against budget allocations.
  • Responded quickly to emergency situations within residential buildings or on grounds; coordinated appropriate follow-up action.
  • Prepared monthly reports summarizing the financial performance of each property unit.
  • Participated in hiring process by interviewing potential candidates for vacant positions in the organization.
  • Collaborated with other departments within the company such as marketing or finance on projects related to residential properties management.

Education

High School Diploma -

Mt. Pleasant High School
Mt Pleasant, NC
06-2012

Skills

  • Schedule Management
  • P&L Management
  • Contract Negotiations
  • Service Quality Improvement
  • Sales
  • Quality Management
  • Customer Retention
  • Customer Relationship Management
  • Business Development
  • Vendor Sourcing
  • Expense Control
  • Business Administration
  • Project Management
  • Staff Supervision
  • Loss Prevention
  • Operations Oversight
  • Financial Administration
  • Distribution Management
  • Workflow Planning
  • Advertising and marketing
  • Sales expertise
  • Staff Development
  • Staff Management
  • Equipment maintenance
  • Technical troubleshooting
  • Inventory management
  • Chemical analysis
  • Data documentation
  • Problem solving

References

References available upon request.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Work Preference

Work Type

Full Time

Work Location

On-SiteHybrid

Important To Me

Career advancementWork-life balanceCompany CultureHealthcare benefits

Quote

It is never too late to be what you might have been.
George Eliot

Timeline

Chemical Technician

NCS
01.2025 - Current

General Manager

Modwash
09.2023 - 01.2025

Residential Manager

Overhead garage doors
05.2021 - 09.2023

High School Diploma -

Mt. Pleasant High School

Similar Profiles

CREATE PROFILE
Jacob Whitley