JACOB WHITTLE
Baton Rouge,LA
Summary
Dynamic hospitality professional with extensive experience in delivering exceptional service in high-pressure dining environments. Recognized for strong commitment to teamwork and customer satisfaction, consistently fostering a welcoming atmosphere through effective communication and problem-solving abilities. Proven expertise in managing tables, processing payments, and upselling, while remaining attentive to individual customer needs and dietary requirements. Detail-oriented and organized, adept at multitasking and maintaining high standards of cleanliness and efficiency, ensuring memorable dining experiences for all patrons.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Server
Stab's Prime Steak & Seafood
05.2025 - 08.2025
- Processed transactions accurately using point-of-sale systems for seamless billing.
- Resolved customer complaints promptly, improving overall satisfaction ratings.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
Server
Spoke & Hub
01.2025 - 08.2025
- Delivered exceptional customer service, ensuring satisfaction and repeat business.
- Managed multiple tables efficiently during peak hours to optimize service flow.
- Collaborated with kitchen staff to coordinate timely delivery of food orders.
- Trained new servers on menu knowledge and customer interaction protocols.
- Assisted in inventory management by monitoring stock levels of supplies and beverages.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Bussed and reset tables to keep dining room and work areas clean.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Attendant
Benny's Car Wash
04.2024 - 08.2024
- Operated car wash equipment ensuring optimal performance and safety standards.
- Assisted customers with service selection, enhancing overall satisfaction and experience.
- Maintained cleanliness of work area, promoting a safe and organized environment.
- Conducted routine inspections of vehicles to identify additional service needs.
- Trained new attendants on operational procedures and customer service protocols.
- Improved safety measures with thorough inspections and immediate reporting of any hazards.
Runner
House Of Representatives
01.2023 - 04.2023
- Coordinated logistics for timely delivery of materials to project sites.
- Assisted team with inventory management and supply chain operations.
- Streamlined communication between departments to enhance workflow efficiency.
- Conducted quality checks on received materials to ensure compliance with standards.
- Responded proactively to requests from supervisors and peers alike, displaying strong problem-solving abilities.
Bartender
Jack’s Spirits
08.2018 - 08.2019
- Drive-through daiquiri shop. Served daiquiris and other mixed drinks.
- Prepared and served a variety of cocktails and beverages to customers.
- Maintained cleanliness and organization of bar area, ensuring compliance with health standards.
- Provided excellent customer service, addressing inquiries and resolving issues efficiently.
- Operated cash register, processed payments, and handled cash transactions accurately.
- Assisted in inventory management by restocking supplies and monitoring stock levels.
- Collaborated with team members to enhance workflow and improve service speed during peak hours.
- Developed drink specials based on seasonal ingredients, contributing to menu innovation and customer interest.
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Education
Bachelor of Science - Political Science
Louisiana State University
Baton Rouge, LAGraduate - undefined
Holy Savior Menard
05.2019
Skills
- Fluent in Microsoft Word and Excel
- Efficient at acquiring new skills
- Eager to learn
- Trustworthy and respectful demeanor
- Cash handling
- Dedicated work ethic
- Exceptional customer service
- Client relationship management
- Professional appearance
- Cleanliness standards
- Menu memorization
- Fast-paced restaurant operations
- Sales expertise
- Experienced in upselling techniques
- Order management
- Beverage mixing expertise
- Food station setup
- Knowledgeable in wine service techniques
- Food safety compliance
- Sales enhancement strategies
- Guest engagement
- Strong work ethic
Certification
- Alcohol and Beverage License (Louisiana Bar Card) - 2025-2029
Timeline
Server
Stab's Prime Steak & Seafood
05.2025 - 08.2025
Server
Spoke & Hub
01.2025 - 08.2025
Attendant
Benny's Car Wash
04.2024 - 08.2024
Runner
House Of Representatives
01.2023 - 04.2023
Bartender
Jack’s Spirits
08.2018 - 08.2019
Graduate - undefined
Holy Savior Menard
Bachelor of Science - Political Science
Louisiana State University