Jacob Wierzbicki
Linden
Summary
Dynamic professional with extensive experience at WFS Worldwide Flight Services, excelling in team leadership and customer service management. Proven track record in enhancing passenger satisfaction and operational efficiency. Bilingual communicator skilled in analytical decision-making, adept at training and developing staff to achieve high-quality service standards. A customer service professional with focus on passenger satisfaction and operational efficiency. Proven track record of leading teams to achieve seamless service delivery and problem-solving in high-pressure environments. Known for collaborative spirit and adaptability, ensuring team cohesion and consistent results.
Overview
4
4
years of professional experience
Work History
Lead Passenger Service Agent
WFS Worldwide Flight Services
04.2023 - 11.2025
- Managed daily operations of passenger services, ensuring efficient workflow and adherence to safety protocols.
- Coordinated with airline representatives to optimize service delivery and enhance passenger satisfaction.
- Led a team of agents in providing exceptional customer service during peak travel periods.
- Implemented training sessions for new hires, focusing on service standards and operational procedures.
- Evaluated operational workflows, identifying areas for improvement and implementing best practices.
Countertop Installer
CAMELSTONE INC
01.2023 - 07.2023
- Executed installation plans with attention to detail, ensuring high-quality finishes.
- Trained new employees on proper installation techniques, safety protocols, and company standards to ensure consistent quality across all projects.
- Engaged with customers to understand their needs and preferences for countertop selections.
- Collaborated with contractors to schedule installations and streamline workflow.
- Planned and handled more than 40 installation jobs each month.
Sales Associate Manager
Janosik Deli
11.2021 - 01.2023
- Developed and implemented effective sales strategies that enhanced customer engagement and increased overall sales performance.
- Evaluated sales associate performance, providing constructive feedback to drive continuous improvement.
- Monitored inventory levels, ensuring optimal stock availability to meet customer demands and reduce shrinkage.
- Collaborated with marketing to design promotional campaigns that effectively targeted key customer demographics.
- Maintained accurate records of all transactions, inventory movements, customer interactions allowing for data-driven decision-making and improved operational efficiency.
Education
High School Diploma -
LINDEN HIGH SCOOL
Linden, NJSkills
- Exceptional communication
- Availability for varied schedules
- Team leadership
- Analytical decision making
- Resilience under pressure
- Bilingual communication skills
- Customer service management
- Prioritization and scheduling
Languages
Polish
English
Timeline
Lead Passenger Service Agent
WFS Worldwide Flight Services
04.2023 - 11.2025
Countertop Installer
CAMELSTONE INC
01.2023 - 07.2023
Sales Associate Manager
Janosik Deli
11.2021 - 01.2023
High School Diploma -
LINDEN HIGH SCOOL