Ruthanna Wildasin

Vendor Onboarding & SOP Development

• Co-led the creation of a nationwide standardized supplier onboarding process, including a detailed tracker that tracks every supplier request from initial contact to Oracle onboarding.
• Developed SOPs and templates used daily by the team, including supplier introduction letters, document requirement guides, and NET terms communication.
• Created financial summaries and dashboards to communicate invoice trends and supplier performance to executive stakeholders.
• Partnered with Supply Chain, AP, and Procurement to define onboarding rules per supplier type, documentation requirements, and tax/regulatory expectations.

Process Improvement and Audit Support

• Supported external and internal audits by maintaining organized documentation, trackers, and SOPs to ensure the timely retrieval of supplier records and onboarding data.
• Assisted in the creation and maintenance of a OneDrive-based supplier document database with standardized naming conventions and folder structures.
• Collaborated on cross-location BOT coding cleanup, ensuring accurate vendor mappings to reduce manual invoice intervention, and ensure proper expensing.

Invoice Resolution & Vendor Escalation

• Resolved over 377k in aged invoices by analyzing hold reports, confirming payment statuses, coordinating with suppliers, and initiating onboarding escalation as needed.
• Created and maintained an Excel tracker for all support requests by location and status, supporting SLA adherence and resolution tracking.
• Served as the main liaison for vendor financial and onboarding escalations across a nationally managed inbox, ensuring >95% SLA compliance.
• Expedited time-sensitive issues such as a 7-hour onboarding resolution to prevent accrual of late fees from a supplier-held vehicle.

Communication & Escalation

• Acted as primary point of contact for all vendor-related financial and onboarding issues, triaging hundreds of requests through a nationally managed inbox structure organized by auction location.
• Ensured >95% adherence to 24-business-hour SLAs by prioritizing and escalating high-priority items efficiently.
• Led escalations requiring cross-team action, including a 7-hour onboarding turnaround that resolved a supplier's storage dispute and avoided late fees.

Training & Documentation

• Trained new and existing staff on onboarding SOPs, Excel tools, and invoice resolution processed through hands-on, feedback driven sessions.
• Created scalable documentation including cheat sheets, invoice metrics reports, and issue resolution guides for ongoing team development.

• Coordinated cross-functional efforts to manage vendor quotes, PO processing, and spend tracking in Oracle.
• Resolved invoice, pricing, and delivery discrepancies to ensure accurate payments and reporting.
• Addressed payment and delivery discrepancies. Improved financial accuracy and reduced delays in the month-end process.
• Generated and maintained reports for operations leadership, helping to identify process inefficiencies and cost-reduction opportunities.
• Cox Automotive is a leading provider of vehicle remarketing services and technology solutions for the automotive industry.