Jacob Wilkinson
New York,USA
Summary
Results-driven production professional prepared for demanding roles in manufacturing and operations management. Proven track record of enhancing production efficiency and maintaining high-quality standards. Focused on team collaboration and adaptability to changing project needs, with strong skills in process optimization and leadership.
Overview
21
21
years of professional experience
Work History
Production Manager
Richard Attias and Associates
06.2024 - Current
- Contracted to assist with planning Bloomberg’s New Economy Summit at the B20 in Sao Paulo (October 2024) and to be the onsite production manager for load in and out and 8 high-profile “Breakout” speaker and networking sessions
Event Operations Director
Engage Events
06.2024 - 06.2024
- Onsite Operations Director for multiple corporate events for CoreWeave Inc
- With 250-800 attendees in New Jersey (June 2024) and Austin, Texas (September 2024), including managing transportation logistics, food and beverage vendors, activities, and entertainment
Senior Manager - Global Workplace Programs
VMware (Broadcom acquisition Nov. 2023)
12.2019 - 03.2024
- Flexible Work Practices - Design, Decommissions, and Distributed Workforces
- Collaborated with the design team, local WP, and leaders to select, design, and initiate the operation of new offices
- Developed a global, cross-functional office decommission process to support 21 office closures over three years
- Standardized global workplace analytics reporting and quarterly leadership updates
- Integrated LiquidSpace into VMware’s “Connected Workplace” reservation platform and managed related global OKRs, governance, communications, scaling, analytics, and training
- Environmental Health and Safety & COVID-19 Response
- Increased compliance by 20% in the US and 10% in Latin America to 99% by implementing new training programs, reporting structures, and compliance tracking platforms with the EHS team
- Strategized and led the reopening of 25+ sites across N
- And S
- America, post-COVID-19, by developing standards of practice: health attestations, access restriction, PM templates, timelines, and a complete communication plan
- Workplace Diversity, Equity & Inclusion
- Led global WP DE&I initiative, developing the mission and guiding principles, leading inclusivity training, monitoring and reporting demographic data, and setting OKRs aligned to fiscal year objectives set by the corporate DE&I Team
- Created new employee accommodations process and VMware’s Inclusive & Accessible Workplace Design Guidelines, including definitions, guidance, and resources for architects, contractors, and employees
- Team & Leadership Development
- Developed OKRs focused on team development within their roles concerning their desired growth
- Planned and led multiple team training weeks, virtual and in-person, with topics including the basics of data analytics, industry trends and innovation, DEI, and professional & leadership development
- Other Programs & Initiatives
- Global OKRs — Led global OKRs focused on DEI, hybrid working, office closures, and global program development
- N
- & S
- America Team OKRs — Led FY22-FY24 OKR development based on our global framework
- C-suite Meetings & Events — Facilitated “Ask Me Anything” meetings for the C-suite, including the CEO, that were broadcast globally for employees and hosted the C-suite when in the NYC offices
- Communications Strategy — Developed formal program and training for employee communications, vendor & landlord notices, C-suite updates, and post-COVID-19 company reopening for the Americas region
- Global Pivotal Employee On-boarding — Organized celebration logistics, budgeting, gift distribution, and simultaneous live-stream executive presentations and training for 2800 employees in 24 sites globally
Staff Program Manager - Global Workplace (WP)
Pivotal Software (VMWare acquisition Jan. 2020)
05.2017 - 12.2019
- Real Estate & Workplace (REW Team)
- Led development and implementation of global team goals, focusing on team efficiency and consistency
- Created a new global WP survey, increasing participation by 16% and overall employee satisfaction by 6%
- Trained global team on communications and presentation techniques, policy and procedure rollouts, feedback loops, vendor management, procurement, hospitality, merchandising, and event organization
- Cross-Functional Policy & Collaboration Management
- Created alcohol consumption policy, travel and expense policies with new reconciliation categorizations, global templates for facility use agreements, and MSA/SOW and retroactively on-boarded 40+ vendors
- Partnered with DE&I to support global events, budgets, and charters and co-led LGBTQIA employee resource group
- Global Head of Food and Beverage
- Program Building and Management
- Implemented a global strategy for 30 offices, servicing 3000+ people, with a focus on wellness & inclusivity, sustainability, hospitality, fiscal responsibility, and consistency, and increasing satisfaction overall (10%), snacks (8%), beverages (12%), Breakfast (5%) and Lunch (10%) from FY18 to FY19
- Negotiated service agreements for existing offices' catering, vending, and event services and created new contracts for new offices, including Atlanta, Denver, New York, Seattle, Raleigh, Cork, and Singapore
- Managed $10M in spending (FY18) on a $16M forecast, implemented the first budget of $12.1M (FY19), spent $10.7M on a $11.2M forecast, and audited vendors receiving $350k in refunds and penalties
- Global Initiatives and Events
- Executed simultaneous global pop-ups, IPO events, BoD meetings, executive AMAs, and cultural events
- Sustainability Program reduced plastic bottle consumption by 95% in U.S
- Offices
- Wellness Program reduced sugar consumption by 25% in U.S
- Offices
Program Manager - Food Team
Airbnb
11.2014 - 05.2017
- Daily Operations - San Francisco HQ
- Managed team of 20 for a 225,000-square-foot office with 9 cafes and 2 dining rooms, feeding 800-1,600 employees per meal in addition to special events, executive & VIP events, and culinary classes
- Developed new job descriptions, shift expectations, and training programs for all FOH positions
- Global Project Management
- Converted the Dublin operation to an in-house program and aligned the Singapore program to brand and team KPIs
- Facilitated weekly global meetings with the most prominent offices to ensure operational and brand consistency
- Design and Construction
- Designed multiple high-volume dining rooms and satellite cafes at the San Francisco HQ with the design team and managed the decommission, temporary service, inspection, and reopening, in addition to supporting the design of spaces in Portland, Paris, London, and Tokyo
Restaurant Manager
Delfina Restaurant Group
01.2013 - 11.2014
- Managed 25+ employees in two locations: fine dining and casual service with high volume take-away
- Monthly & quarterly P&L meetings to ensure financial security and review performance metrics
Roadhouse Marketing & Interim Events Manager
Zingerman’s Community of Businesses
10.2003 - 01.2013
- Led events for 20-300 guests with 20+ employees, managed 30+ staff per shift, four dining rooms, 700+ guests, and a $5,000+ to-go window, and trained all FOH positions, including ‘Knife Safety’ and ‘Art of Giving Great Service’ classes
- Roadhouse Floor Supervisor, Bartender, & Server
- Bakehouse Baker & Designer
Education
Bachelor of Fine Arts - Fibers, Critical Theory & Gender Studies
Eastern Michigan University
01.2012
Skills
- Cross-Functional Leadership
- Distributed Team Management
- Learning & Development
- Budgeting & Financial Analysis
- Communications
- Global Workplace (WP) Strategy and Program Development
- Diversity, Equity, and Inclusion (DE&I)
- Hospitality
- Data Analytics
- Workplace Design
- Event Planning and Execution
- Environmental Health & Safety (EHS)
- Staff management
- Production scheduling
- Operations management
- Production planning
- Team development
- Safety management
- Health and safety compliance
- Project management
- Strategic planning
- Workflow optimization
- OSHA compliance
- Cross-functional teamwork
Educationskillsprofessionaldevelopment
CA Manager ServSafe, Intervention Procedures, First Aid/CPR certified, OSHA 30-hour General Industry, CoreNet Global Corporate Real Estate Association - New York City and Bay Area chapter member, Proficient in Google Suite, Adobe Suite, Microsoft Suite, Keynote, Bachelor of Fine Arts, Fibers, Critical Theory & Gender Studies, Eastern Michigan University, 2012
Corestrengthsskills
- Cross-Functional Leadership
- Distributed Team Management
- Learning & Development
- Budgeting & Financial Analysis
- Communications
- Global Workplace (WP) Strategy and Program Development
- Diversity, Equity, and Inclusion (DE&I)
- Hospitality
- Data Analytics
- Workplace Design
- Event Planning and Execution
- Environmental Health & Safety (EHS)
Professional Development
Add Seminars
Timeline
Production Manager
Richard Attias and Associates
06.2024 - Current
Event Operations Director
Engage Events
06.2024 - 06.2024
Senior Manager - Global Workplace Programs
VMware (Broadcom acquisition Nov. 2023)
12.2019 - 03.2024
Staff Program Manager - Global Workplace (WP)
Pivotal Software (VMWare acquisition Jan. 2020)
05.2017 - 12.2019
Program Manager - Food Team
Airbnb
11.2014 - 05.2017
Restaurant Manager
Delfina Restaurant Group
01.2013 - 11.2014
Roadhouse Marketing & Interim Events Manager
Zingerman’s Community of Businesses
10.2003 - 01.2013
Bachelor of Fine Arts - Fibers, Critical Theory & Gender Studies
Eastern Michigan University
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