Years of experience
Jacob Williams
Assistant Technician
Tallahassee,FL
Summary
Enthusiastic individual experienced in analyzing issues on service calls and finding effective solutions. Offering engaging and pleasant personality with expertise building customer relationships for four years and counting.
Overview
4
4
2
2
years of post-secondary education
1
1
Certification
Work History
Assistant Technician
Innotech Solutions LLC
Tallahassee, United States
01.2022 - Current
- Picked up, delivered and organized parts for customers and specific jobs.
- Provided technological systems troubleshooting to maintain performance levels.
- Applied critical thinking and research to address complex issues.
- Maintained quality assurance and customer satisfaction objectives.
Head Barback and Server
Zingales Billiards & Sports Bar
Tallahassee, Florida
01.2018 - Current
- Checked patron identification and monitored guests to control service and limit over-intoxication.
- Made product recommendations to customers based on preference, food pairings and special promotions.
- Kept detailed inventories of bar supplies and stocked work areas to maintain workflow efficiently.
- Backed up cashier staff to process customer orders and payments.
- Restocked condiments and drink station supplies to maintain customer satisfaction.
- Replenished bar glasses, garnishes and condiments.
- Verified adequate levels of supplies such as linens and trays and restocked low items.
- Rang in all orders, took food and drinks to bar and table customers.
- Explained daily specials and beverage promotions to exceed daily sales goals.
Optician
Myeyedoctor
Tallahassee, United States
11.2021 - 02.2022
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Set up attractive displays, shared current promotions and offered excellent customer service to increase satisfaction.
- Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
- Educated patients aged 9 to 90 on proper care and transportation of spectacles.
Line Cook
Panera Bread
Tallahassee, FL
10.2017 - 05.2018
- Followed proper food handling methods and maintained correct temperature of food products resulting in consistently high scores on health inspections.
- Maintained consistent quality and high accuracy when preparing identical dishes every day.
- Set up and performed initial prep work for food items such as soups, sauces and salads.
- Washed and peeled ingredients to prepare for use in different meals and recipes.
- Maintained hygienic kitchen by regularly mopping, disinfecting workspace and washing all utensils and glassware.
- Prepared more than 300 dishes per day in fast-paced environment while maintaining high customer satisfaction rate.
Plumbing Assistant
Big Ben Blackwood Plumbing
Tallahassee, FL
05.2016 - 07.2017
- Prepared bathrooms and kitchens for plumbing installations by removing old sinks, toilets and pipes.
- Utilized different plumbing tools and drain cleaners to properly unclog sinks and toilets.
- Assisted craft workers from other trades and shops on variety of projects, including heating and air conditioning.
- Shadowed craft experts and supervisors to learn wide range of simple and complex techniques.
- Identified and located required tools prior to starting each project.
- Moved and held materials for senior professionals to complete work.
- Assisted with installation of systems, components and construction materials into new and remodeled buildings.
Education
High School Diploma -
Leon High School
Tallahassee, FLAssociate of Arts - Business
Tallahassee Community College
Tallahassee, FL 08.2019 -
Skills
Organizationundefined
Additional Information
Current member of the National Society of Leadership and Success (NSLS)
Certification
- Certified Control4 Technician
Timeline
- Certified Control4 Technician
05-2022
Assistant Technician
Innotech Solutions LLC
01.2022 - Current
Optician
Myeyedoctor
11.2021 - 02.2022
Associate of Arts - Business
Tallahassee Community College
08.2019 -
Head Barback and Server
Zingales Billiards & Sports Bar
01.2018 - Current
Line Cook
Panera Bread
10.2017 - 05.2018
Plumbing Assistant
Big Ben Blackwood Plumbing
05.2016 - 07.2017
High School Diploma -
Leon High School
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