Jacob Williams
Wilber,United States
Summary
Exceptional skill with manual QA testing and documentation with CTFL entry level certification, 2+ years of experience as a Scrum Master for three separate Scrum teams, and Integrations analyst with API development directly with Boomi. Resourceful System Administrator consistently responds to wide range of technical challenges with focused and creative approach. Highly effective at problem solving and decision making. Builds client relationships to earn their loyalty and trust.
Overview
7
7
years of professional experience
1
1
Certification
Work History
IT Administrator
Rubber Track Solutions
04.2024 - Current
- Collaborated with cross-functional teams to identify technology needs and implemented appropriate solutions for improved workflow efficiency.
- Reduced company downtime by proactively managing server backups and disaster recovery planning.
- Achieved faster network connectivity by installing high-performance routers, switches, and access points.
- Enhanced data security through the deployment of firewalls, antivirus software, and intrusion detection systems.
- Established strict access controls based on role-based policies, enhancing organizational compliance standards.
- Resolved critical incidents swiftly via remote assistance or on-site troubleshooting, ensuring minimal business disruption.
- Optimized software performance through regular updates, patches, and maintenance tasks to ensure seamless user experience.
- Reviewed deficiencies based on internal audits and suggested remedies.
- Evaluated emerging technologies and provided strategic recommendations to senior leadership for potential adoption in support of business objectives.
- Installed and configured network printers and other peripheral devices.
- Diagnosed and resolved hardware and software issues.
68W Health Care Specialist
Army National Guard
09.2019 - Current
- Assist with outpatient and inpatient care and treatment
- Conducted comprehensive health screenings to identify and address potential health risks for military personnel.
- Evaluated medical data trends using statistical analysis tools which aided in improving overall unit performance.
- Educated service members on preventative health measures, reducing the incidence of illness and injuries during missions.
- Prepare blood samples for laboratory analysis
- Keep health records and clinical files up-to-date
- Prepare patients, operating rooms, equipment, and supplies for surgery
- Administered critical vaccinations, ensuring the overall health of military personnel during deployments and training exercises.
- Mentored junior Health Care Specialists, contributing to their professional development and growth within the 68W role.
- Coordinated evacuations of injured soldiers from combat zones to appropriate care facilities under high-stress conditions.
Integrations & Program Analyst
LeaseQuery
04.2023 - 01.2024
- Worked closely with professional services, implementation coordinators, and customer success managers to ensure timely completions of client integration requests
- Successfully developed multiple API integrations from the company UI and Boomi platform
- Fluent knowledge and understanding around wide variety of ERP systems (NetSuite, Sage Intacct, Acumatica, Microsoft Business Central, and Intuit QuickBooks)
- Created detailed requirements documents during client facing interactions, created Jira working tickets, and developed the Jira process for the team to provide a smooth flow of all in-progress issues
- Created the majority of all client facing “how to” articles for Integrations Sales team members along with FAQ documents to assist clients directly
- Monitored program performance against established benchmarks, taking corrective action as needed to realign with desired outcomes.
- Facilitated effective communication between team members, fostering a positive work environment conducive to collaboration.
- Identified opportunities for process improvement, resulting in increased operational efficiency across the organization.
- Conducted thorough risk assessments to identify potential issues and develop mitigation strategies.
Scrum Master
LeaseQuery
03.2021 - 04.2023
- Improved team efficiency by implementing Agile and Scrum methodologies for project management.
- Facilitated Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews, and sprint retrospectives.
- Collaborated with Product Owners to refine requirements and ensure alignment with business goals.
- Collaborated with product owners, team members, technologists, and other scrum masters to define solutions and drive progress.
- Conducted daily stand-up meetings, sprint planning sessions, and sprint reviews, ensuring effective communication among team members.
- Managed product backlog effectively, prioritizing high-value items for faster completion.
- Coached cross-functional teams on Agile principles, leading to an increase in successful project deliveries.
- Developed custom Scrum boards for better task tracking and transparency within the team.
- Led sprint reviews and planning meetings to promote full team engagement.
- Managed product backlog and supported Scrum framework for monthly sprint releases.
- Worked closely and listened to team members' feedback to identify issues and resolve conflicts.
Senior Quality Assurance Analyst
Xpanxion
01.2017 - 03.2021
- Mentored and coached team members on QA topics and strategies.
- Participated in regular meetings with cross-functional teams to discuss progress updates, communicate concerns or challenges, and ensure alignment of project goals.
- Maintained comprehensive knowledge of relevant industry regulations and standards, ensuring compliance throughout the QA process.
- Streamlined QA processes for increased efficiency and reduced time spent on redundant tasks.
- Fixed identified issues to improve workflows.
- Assisted teammates in developing skills necessary to grasp application concepts and tool suite.
- Reduced defect rates through meticulous attention to detail during code reviews, working closely with developers to address any identified issues quickly.
- Wrote and maintained detailed internal documentation on developed systems.
- Supported company in maintaining work environment focused on quality, communication, collaboration, integration, and teamwork.
- Conducted training sessions for junior QA analysts, enhancing their skills and knowledge of industry best practices.
- Evaluated new tools and techniques to stay current on market trends, incorporating innovative approaches into the QA process when applicable.
Education
Central Community College
Grand Island, NECentral Community College
Columbus, NEHigh School Diploma -
Palmer Junior-Senior High School
Palmer, NE05.2012
Bachelor of Education - Emphasis in English Literature, Minor in Journalism -
University of Nebraska
Kearney, NE05.2013
Skills
- Hardware troubleshooting
- System Security
- Virtualization Technologies
- Remote Support
- Information Security
- Backup solutions
- Mobile Device Management
- Permissions and Access Control
- System updates
- Project Management
- Virus Protection
- End point configurations
Salary History
- Rubber Track Solutions, Lincoln, NE, United States, $75,000
- LeaseQuery, Atlanta, GA, United States, $82,500 plus full benefits
- Xpanxion LLC, Kearney, NE, United States, $38,500 plus full benefits
References
- Chris Talavat, Network Administrator, Kearney, NE, United States, 308-293-2256
- Danny Johnson, Scrum Master, Kearney, NE, United States, 402-984-5788
- Courtney Lowery, Scrum Master/Product Owner, Atlanta, GA, United States, 470-259-5099
Certification
- EMT - Certified Emergency Medical Technician
- SAFe Advanced Scrum Master
- ISTQB - Certified Tester Foundation Level
Timeline
IT Administrator
Rubber Track Solutions
04.2024 - Current
Integrations & Program Analyst
LeaseQuery
04.2023 - 01.2024
Scrum Master
LeaseQuery
03.2021 - 04.2023
68W Health Care Specialist
Army National Guard
09.2019 - Current
Senior Quality Assurance Analyst
Xpanxion
01.2017 - 03.2021
Central Community College
Central Community College
High School Diploma -
Palmer Junior-Senior High School
Bachelor of Education - Emphasis in English Literature, Minor in Journalism -
University of Nebraska
- EMT - Certified Emergency Medical Technician
- SAFe Advanced Scrum Master
- ISTQB - Certified Tester Foundation Level
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