Jacob Williams
Operations Management/Graphic Arts & Engineering
Thatcher,AZ
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
22
22
years of professional experience
Work History
Manager of Graphic Arts and Engineering
DRG Technologies
07.2024 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Managed prepress art preparation and engineering drawing creation for fortune 500 companies
- Provide innovative solutions for customer challenges providing better performance and lower costs
- Created seamless integration between manufacturing equipment and customer product requirements
Director of Operations
DRG Technologies, Inc.
07.2020 - 07.2024
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Defined, implemented, and revised operational policies and guidelines.
- Negotiated with vendors, suppliers and other stakeholders to acquire mutually beneficial contracts and agreement.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Developed systems and procedures to improve operational quality and team efficiency.
- Implemented data-driven decision-making processes to enhance operational performance.
- Mentored and coached team members to foster productive and engaging work environment.
- Monitored and coordinated workflows to optimize resources.
- Identified opportunities for cost reduction and process improvement, implementing changes that resulted in significant savings.
- Reported issues to higher management with great detail.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Trained and guided team members to maintain high productivity and performance metrics.
- Spearheaded change management initiatives that facilitated organizational transformations while minimizing disruption to ongoing operations.
- Championed quality assurance efforts by establishing rigorous standards and monitoring adherence to maintain high levels of service delivery.
- Conducted regular performance reviews to assess team progress, providing constructive feedback and guidance for continuous improvement.
- Oversaw day-to-day production activities in accordance with business objectives.
- Collaborated with senior management to develop and execute long-term corporate goals and objectives.
- Spearheaded implementation of process improvements and cost-saving initiatives to increase value and maximize profits.
- Improved operational efficiency by streamlining processes and implementing innovative solutions.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Prepress Manager
DRG Technologies
1 2007 - 07.2020
- Manage department of 7 employees holding various prepress positions producing work grossing 12 million dollars annually
- Implemented prepress process improvements utilizing the latest technologies and LEAN manufacturing creating more efficient systems and workflows
- Reduced the number of artists required to process the workload by 40%
- Design graphics, catalogs, brochures, presentations, and direct mail for clients and for DRG Technologies.
- Ensured equipment maintenance schedules were met, minimizing downtime and maintaining productivity levels.
- Implemented process improvements for file organization and storage systems, increasing ease of access for all team members.
- Increased efficiency by automating repetitive tasks through the implementation of software solutions.
Print Production Manager
Fuel Marketing (DBA, Brandsource Marketing, Torus Marketing)
01.2005 - 01.2007
- Managed graphic arts department containing 4 artists responsible for producing work grossing 12 million dollars annually
- Responsible for concept and execution of marketing campaign designs
- Gained extensive experience designing direct mail, from conception to completion
- Facilitated our organization with variable data printing.
Graphic Designer/Prepress Artist
DRG Technologies
01.2003 - 01.2005
- Prepared artwork consisting of up to 8 colors plus hot stamp, and emboss for press
- Gained advanced knowledge of Flexographic, Offset, Letterpress, and Screen presses
- Performed color correction, traps, overprints, and art recreation
- Designed corporate presentations, illustrations, and graphics.
Education
Bachelor of Science - Operations Management
Arizona State University
Tempe, AZ 05.2001 -
Associate of Applied Science - Advertising Design
Eastern Arizona College
Thatcher, AZundefined
Flexographic Trade School
Charlotte, NCundefined
Specialty Graphic Imaging Association (SGIA)
Fairfax, VASkills
Strategic planning and execution
Process Improvements
Operations Oversight
Operational Efficiency
Performance Analysis
Workforce Planning
Cost Control
Continuous Improvement
Problem-solving abilities
Team Building
Mentoring and Coaching
Resource Allocation
References
- Available upon request
Timeline
Manager of Graphic Arts and Engineering
DRG Technologies
07.2024 - Current
Director of Operations
DRG Technologies, Inc.
07.2020 - 07.2024
Print Production Manager
Fuel Marketing (DBA, Brandsource Marketing, Torus Marketing)
01.2005 - 01.2007
Graphic Designer/Prepress Artist
DRG Technologies
01.2003 - 01.2005
Bachelor of Science - Operations Management
Arizona State University
05.2001 -
Prepress Manager
DRG Technologies
1 2007 - 07.2020
Associate of Applied Science - Advertising Design
Eastern Arizona College
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Flexographic Trade School
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Specialty Graphic Imaging Association (SGIA)
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