Jacob Williams
French Village,MO
Summary
Highly-motivated and hard working employee with a strong work ethic, multitasking, and time management abilities. Adept at working effectively unsupervised and quickly mastering new skills. Highly experienced in customer service, effective communication skills and conflict resolution. Eager to contribute to a dynamic team.
Overview
13
13
years of professional experience
Work History
Project Manager, Client Services
The Wood Den
Festus, MO
06.2023 - 09.2024
- Managed the development of project plans, timelines and budgets.
- Provided guidance to team members throughout the project lifecycle.
- Created and maintained project documentation to ensure accuracy and completeness.
- Monitored progress for timely delivery of services and products.
- Coordinated resources across multiple departments for efficient workflow management.
- Resolved conflicts in a timely manner to ensure smooth functioning of projects.
- Analyzed customer feedback data to identify areas of improvement.
- Evaluated existing processes and procedures for optimization opportunities.
- Responded promptly to customer inquiries regarding their order or delivery.
- Directed and motivated staff by reviewing work and providing constructive feedback.
- Oversaw projects by conveying and managing deliverables.
- Conferred with project personnel to identify and resolve problems.
- Proposed, reviewed and approved modifications to project plans.
Maintenance Technician
Prism Realty Group
Creve Coeur, MO
04.2018 - 06.2023
- Performed preventive maintenance tasks, including lubrication and cleaning of machines and equipment.
- Conducted electrical repairs on motors, lighting systems, and other related components.
- Replaced defective parts such as bearings, seals, gears, valves.
- Maintained accurate records of all maintenance activities performed.
- Conducted regular safety checks to ensure compliance with OSHA standards.
- Routinely inspected plant equipment for signs of wear or malfunctioning parts.
- Cleaned work areas to maintain a safe environment free from debris or hazardous materials.
- Worked closely with tenants to develop innovative solutions for existing problems.
- Monitored inventory levels of replacement parts and supplies needed for repairs.
- Operated hand and power tools to complete repairs.
- Cleared clogged drains and replaced valves, faucets and fixtures in tenant homes.
- Inspected grounds and buildings to identify, minimize and correct hazardous property conditions or liability concerns.
- Responded to personnel queries and troubleshooting requests to provide repair services to improve operations.
- Completed basic carpentry tasks and installed shelves, hooks and closet rods to meet customer needs.
- Disassembled appliances to diagnose problems and facilitate repairs.
- Replaced wall sockets, ran lines and completed basic carpentry to finish installations.
- Repaired machines, equipment or structures using tools or equipment.
- Performed routine maintenance by inspecting drives, motors or belts.
- Ordered parts, supplies or equipment from catalogs or suppliers.
Parks and Recreation Worker
Jefferson County Parks & Rec
Hillsboro, MO
01.2017 - 04.2018
- Provided oversight of the parks to ensure safety regulations were being followed.
- Performed maintenance tasks such as mowing grass, pruning trees and shrubs, watering plants, raking leaves, picking up litter.
- Organized special events such as concerts, festivals and community meetings at various parks.
- Ensured proper use of park facilities by enforcing applicable laws and regulations.
- Inspected grounds daily to identify potential hazards or damages caused by weather or vandalism.
- Assisted with set-up and tear down of equipment needed for recreational programs hosted in parks.
- Managed reservations for pavilions, shelters or other areas within assigned parks.
- Met with staff to discuss rules, regulations and work-related problems.
- Promoted fun, safe and inclusive environment by monitoring activity of campers to identify and address behavioral issues.
Lube Technician
Valvoline Instant Oil
Arnold, MO
03.2016 - 01.2017
- Performed oil changes and lubrication services on a variety of vehicles.
- Inspected and changed air filters, fuel filters, transmission fluid, coolant levels and other fluids as needed.
- Installed new windshield wiper blades and checked tire pressure.
- Tested batteries using specialized equipment such as digital multimeters.
- Greeted customers in a friendly manner upon arrival at the service station.
- Educated customers about preventive maintenance services available to them.
- Followed all safety protocols related to handling hazardous materials such as oils, fuels and cleaning agents.
- Ensured that all tools were properly stored after use in order to maintain a clean working environment.
- Attended regular training sessions to stay up to date with industry standards.
- Demonstrated excellent problem-solving skills when dealing with difficult situations.
- Adjusted tire pressure on vehicles and warned customers of leaks and tire damage.
- Trained and guided employees on correct methods for performing different repairs and maintenance services.
Cashier
Hucks Gas Station
Waterloo, Illinois
11.2014 - 03.2016
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Answered customer inquiries regarding store policies and procedures.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Adhered to loss prevention policies such as monitoring suspicious activity in order to prevent shoplifting.
- Followed company security procedures for handling large sums of money.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Helped customers find specific products, answered questions and offered product advice.
- Worked closely with front-end staff to assist customers.
- Trained new team members in cash register operation, stock procedures and customer services.
- Helped with purchases and signed customers up for rewards program.
Cook
Reinhardt's bar and grill
Millstadt, IL
09.2013 - 11.2014
- Prepared meals according to recipes and menus, adjusted ingredients and cooking times accordingly.
- Adhered to food safety standards when storing and preparing foods.
- Cleaned kitchen equipment, surfaces, utensils and dishes.
- Checked quality of ingredients before use in order to ensure freshness.
- Ensured that all food was cooked at the correct temperature and stored correctly.
- Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
- Coordinated with wait staff to ensure timely delivery of meals to customers.
- Inspected kitchens for sanitary conditions before the start of each shift.
- Resolved customer complaints regarding food quality or services provided.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
- Followed established procedures and requirements for safe food handling, storage and service.
- Operated grills, fryers and broilers to cook items to quality guidelines.
- Enforced proper sanitation practices to prevent spoiling or contamination of foods.
- Chopped, diced and sliced vegetables and fruit ahead of rush periods.
- Interacted with waitstaff regarding special orders for customers with food allergies and gluten intolerance.
Security
The Penthouse
Sauget, Illinois
03.2012 - 09.2013
- Conducted security patrols of base facilities and personnel.
- Adhered to security procedures and followed safety regulations.
- Trained new personnel in security procedures or security equipment.
- Implemented security measures when handling sensitive materials.
- Monitored security cameras to detect suspicious activity.
- Performed regular maintenance checks on all security equipment.
- Monitored security cameras to ensure safety and security throughout the facility.
- Maintained proper documentation of all security activities.
- Recognized security risks and alerted management when necessary.
Education
High School Diploma -
Belleville West
Belleville, IL05-2007
Skills
- Deadline Management
- Customer Satisfaction
- Project Scheduling
- Client Relationships
- Staff Training
- Conflict resolution techniques
- Interior and exterior patrol
- Fire safety training
- Shift work experience
- Complaint Handling
- Customer Engagement
- Relationship Building
- Shipping coordination
- Dependable and Responsible
- Hardworking
- Reliable and Trustworthy
- Excellent Communication
Languages
English
Professional
Affiliations
- Fishing
- Hunting
- Spending time outdoors
- Rocks, gems, and minerals
Accomplishments
- Made the Deans List in school for good grades and attendance.
Volunteer Firefighter
- I was a volunteer firefighter in washington park Illinois for 1 year when I was younger.
Timeline
Project Manager, Client Services
The Wood Den
06.2023 - 09.2024
Maintenance Technician
Prism Realty Group
04.2018 - 06.2023
Parks and Recreation Worker
Jefferson County Parks & Rec
01.2017 - 04.2018
Lube Technician
Valvoline Instant Oil
03.2016 - 01.2017
Cashier
Hucks Gas Station
11.2014 - 03.2016
Cook
Reinhardt's bar and grill
09.2013 - 11.2014
Security
The Penthouse
03.2012 - 09.2013
High School Diploma -
Belleville West
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