Jacob Williams
Dallas,TX
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
7
7
years of professional experience
Work History
Outside Sales Representative
H&e Equipment Services Inc.
05.2024 - Current
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Established new accounts through cold calling and personal visits to potential customers.
- Built strong client rapport to establish diversified network of connections.
- Collaborated with internal teams to fulfill orders and meet customer needs
Compliance Specialist
DOT Compliance Group
01.2024 - 05.2024
- Managed quality programs to reduce overdue compliance activities.
- Served as subject matter expert by advising staff and customers and working directly with external agencies throughout audits or to remedy compliance issues.
- Stayed current with latest changes to applicable regulatory standards and company procedures.
Sales Intern
Rush Enterprises
06.2023 - 08.2023
- Attended company meetings to learn about new products and services.
- Performed administrative duties such as data entry, filing, and order processing.
- Researched potential customers and identified target markets.
Warehouse Manager/Assistant Tech
Link Integration
06.2021 - 12.2023
- Managerial position at an established local AV company
- First person to hold/create this position
- Received and managed large amounts of product tracking between storage, projects, and orders of all products order by Link Integration - Participated in several large AV installs for both local businesses as well as government contracted jobs.
Customer Service Manager
Alexanders Highland Market
03.2020 - 05.2021
- Developed and implemented strategies for providing excellent customer service experience.
- Monitored staff performance to ensure adherence to customer service standards.
- Ensured prompt resolution of customers' inquiries via phone, email or chat support channels.
Cashier
Alexanders Highland Market
05.2018 - 02.2020
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
Education
BS - Marketing
Louisiana State University
Baton Rouge, LA12.2023
Skills
- Project Leadership
- Activity Oversight
- Experience in Salesforce
- Customer Service
- Persuasive negotiator
- Networking
- Prospecting techniques
- Account management
Contact
Cell # 225-921-9324
Email - jakewill2000@outlook.com
Timeline
Outside Sales Representative
H&e Equipment Services Inc.
05.2024 - Current
Compliance Specialist
DOT Compliance Group
01.2024 - 05.2024
Sales Intern
Rush Enterprises
06.2023 - 08.2023
Warehouse Manager/Assistant Tech
Link Integration
06.2021 - 12.2023
Customer Service Manager
Alexanders Highland Market
03.2020 - 05.2021
Cashier
Alexanders Highland Market
05.2018 - 02.2020
BS - Marketing
Louisiana State University
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